Consultant, Client Service, Investment Operations Outsourcing at Northern Trust

Chicago, Illinois, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment Management, Asset ManagementIndustries

Requirements

Broad, in-depth knowledge of the investment management industry and middle office operations through prior industry experience
Strong interpersonal skills to work effectively and independently with internal and external stakeholders

Responsibilities

Serve as the first point of contact for the client on day-to-day activities and solve complex issues
Participate in or lead projects focused on improving overall service quality to the client
Provide client service through oversight of daily functions and tasks, including cash processing, custodian reconciliations, front office reconciliations, client reporting, client fee billing, and general client inquiries regarding NT-provided data
Cross train on all oversight functions as assigned and serve as back-up for peers as necessary
Reinforce usage of NT, IOO, or client best practices within IOO and its support teams
Manage multiple projects of various complexities
Identify opportunities for process or service quality improvement and act as a liaison across the enterprise to drive execution
Understand and enhance procedures and controls to mitigate operational, financial, or reputational risk to the client and NT
Understand the client’s business and deliverables
Provide timely responses to client and internal stakeholder inquiries with limited manager input
Drive engagement of other partners as appropriate to promptly resolve and remediate client inquiries/issues
Become a key subject matter expert on the IOO Operating Model and the end-client’s business
Assist in the development and rollout of process changes necessary to align with client support needs and/or best practices
Understand current Service Level Agreements (SLAs) outlining roles and responsibilities between NT and the client related to job functions
Act as a main point of contact and be accessible to other internal partners and teams supporting the client relationship
Independently build relationships with internal partners