Consultant, Business Change Support (Hybrid Schedule) at Eversource Energy

Berlin, Connecticut, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Energy, UtilitiesIndustries

No need for immigration-related sponsorship (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1)
Ability to work hybrid schedule: at least three days in the office (including Tuesdays and Wednesdays), up to five days if needed
Bachelor’s degree or equivalent
Experience in identifying and documenting business needs and understanding quality tactics for Eversource releases, working interactively with technical resources
Foundational knowledge of rates, billing, metering, and data files
Demonstrated aptitude for IT systems and databases
Customer-first orientation and strong passion for delivering quality tools, information, and content
Initiative to think several steps ahead and anticipate needs of customers and employees
Comfortable bringing new ideas aligning with company growth and vision
Desire to work collaboratively and experience driving projects to completion

Support system capabilities to deliver enhancements and bug fixes
Assist with development of technical specifications, test plans, and implementation plans for systems/processes and projects
Support lower system test regions
Review and provide recommendations on design and development changes or upgrades related to regulatory requests, rate changes, and business requests
Contribute to assessment and improvements to systems, procedures, and computer applications related to Customer Care Operations
Develop and run data requests from existing systems, data marts, and data warehouses
Collaborate with IT and business partners to enhance IT systems for efficiency and economy
Support development process and product lifecycle by developing User Acceptance Test strategies and participating in User Acceptance Testing (including bill messages)
Support business and technical understanding of customer experience, back-end technologies/capabilities, and business operations
Aid Customer Care training functions in developing instruction/training
Work collaboratively with business and support partners to drive cross-functional alignment
Handle miscellaneous requests as needed (e.g., security requests)