Concierge Supervisor at Crusoe

Glendale, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Property ManagementIndustries

Requirements

Excellent communication, interpersonal, and leadership skills
Proven ability to effectively manage and motivate a team
Strong organizational skills with attention to detail
Ability to handle escalated situations with professionalism and tact
Prior supervisor or team leadership experience in a customer-facing role
Flexibility to work varied schedules, including weekends and holidays as needed
Proficiency in MS Office Suite and familiarity with property management systems/software
Minimum 3 years of experience in hospitality, property management, or related field

Responsibilities

Supervise and lead the Concierge team, ensuring consistent adherence to luxury service standards and operational guidelines
Oversee day-to-day Concierge operations, including scheduling, task assignments, and shift coverage
Train, mentor, and support Concierge staff in delivering exceptional, personalized service and maintaining comprehensive property knowledge
Foster a culture of hospitality excellence by modeling best-in-class service behaviors and actively coaching team members in real-time
Act as a point of escalation for complex guest or resident inquiries, complaints, or service requests, resolving them with professionalism and urgency
Develop and maintain a deep understanding of The Americana at Brand, including tenants, events, promotions, and amenities to ensure the team can make timely and informed recommendations
Proactively research and communicate weekly updates about City of Glendale happenings, seasonal events, and top attractions across Los Angeles to enrich guest and resident experiences
Organize regular knowledge-sharing sessions and curated experiences (e.g., local tours, vendor presentations) to keep the Concierge team informed and inspired
Coordinate and collaborate with various departments (Security, Operations, Valet, Leasing, Marketing) to ensure seamless and cohesive guest experiences
Ensure up-to-date and accurate documentation of property information, Concierge logs, SOPs, and guest preferences
Assist in developing, enhancing, and implementing training programs focused on hospitality etiquette, problem-solving, local awareness, and brand voice
Monitor service interactions and performance standards through direct observation, guest feedback, and reporting metrics
Maintain compliance with property policies, safety protocols, and standards of conduct
Handle administrative duties including performance evaluations, coaching plans, payroll oversight, and reporting for the Concierge team

Skills

Key technologies and capabilities for this role

Team SupervisionStaff TrainingCustomer ServiceHospitality StandardsSchedulingProblem ResolutionEvent CoordinationPerformance MonitoringInterdepartmental CollaborationTraining Development

Questions & Answers

Common questions about this position

What is the pay rate for the Concierge Supervisor position?

The position pays $23 - $25 an hour.

Is this a remote position, or where is it located?

This information is not specified in the job description.

What skills and experience are required for this role?

Required skills include excellent communication, interpersonal, and leadership skills; proven ability to manage and motivate a team; strong organizational skills; prior supervisor experience in a customer-facing role; and minimum 3 years in hospitality or property management. Additional needs are flexibility for varied schedules, proficiency in MS Office, and handling escalated situations professionally.

What is the company culture like for this role?

The culture emphasizes hospitality excellence, with a focus on modeling best-in-class service, coaching team members, and fostering consistent luxury service standards.

What makes a strong candidate for the Concierge Supervisor role?

Strong candidates have prior supervisor experience in customer-facing hospitality roles, proven team leadership, and the ability to deliver exceptional service while handling escalations professionally.

Crusoe

Utilizes wasted energy for computing power

About Crusoe

Crusoe Energy Systems Inc. provides digital infrastructure that focuses on using wasted, stranded, or clean energy sources to power high-performance computing and artificial intelligence. The company helps clients in the technology and energy sectors by offering scalable computing solutions that aim to reduce greenhouse gas emissions and support the transition to cleaner energy. Crusoe's approach involves converting excess natural gas and renewable energy into computing power, which allows them to maximize resource efficiency while minimizing environmental impact. Unlike many competitors, Crusoe specifically targets the intersection of energy and technology, generating revenue by supplying computing resources to enterprises that need significant computational power for applications like AI and machine learning, along with providing technical support.

Denver, ColoradoHeadquarters

2018Year Founded

$1,082.2MTotal Funding

SERIES_DCompany Stage

Energy, AI & Machine LearningIndustries

201-500Employees