Concierge at Abarca Health

Sioux Falls, South Dakota, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Healthcare, HospitalityIndustries

Requirements

High School or GED Equivalent
1-3 years experience in health care, program administration, hospitality or customer service industry
Visual acuity adequate to perform position duties
Ability to communicate effectively with others, hear, understand and distinguish speech and other sounds
Ability to work varied day/evening shifts (4 and 12 hour shifts), including some weekends, evenings, and holidays (PRN position)

Responsibilities

Greet patients, families, visitors, and other customer groups and provide helpful direction to internal and external customers
Serve as an information resource and navigator for patients, families, staff, and the community
Promote services within the facility and/or department, collaborating with appropriate departments to ensure information is current and up to date
Provide technology support by assisting with technology needs, room scheduling, equipment needs, room set-up and tear down as needed
Identify trends of inquiry and make recommendations regarding gaps of service and ideas for process improvement
Commit to Avera’s mission, vision, core values, and social principles
Promote Avera’s values of compassion, hospitality, and stewardship
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE)
Maintain confidentiality
Work effectively in a team environment, coordinating workflow with other team members
Comply with safety principles, laws, regulations, and standards (e.g., CMS, The Joint Commission, DHHS, OSHA)

Skills

Customer Service

Patient Greeting

Information Navigation

Technology Support

Room Scheduling

Process Improvement

Multidisciplinary Teamwork

Abarca Health

Pharmacy Benefit Management services provider

About Abarca Health

Abarca Health provides Pharmacy Benefit Management (PBM) services, focusing on flexible and user-friendly solutions for health plans, employers, and government programs like Medicare and Medicaid. Its main product, the Darwin platform, allows clients to quickly implement and modify benefit designs while ensuring compliance with regulations. Abarca Health manages over $5.3 billion in drug spend and processes 100 million prescription claims annually, offering additional services like home delivery for prescriptions. The company's goal is to deliver exceptional service and innovative solutions in the PBM market.

Aventura, FloridaHeadquarters

2005Year Founded

VENTURE_UNKNOWNCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

PTO

Parental leave

Work flexibility

Health insurance

Wellness stipend

401k

Tuition reimbursement

Leadership development programs

Risks

Increased competition from Amazon Pharmacy and Mark Cuban's Cost Plus Drug Company.

Growing focus on specialty drugs may require platform adaptation.

Shift towards price transparency could pressure Abarca's pricing models.

Differentiation

Abarca Health's Darwin platform is highly adaptable and user-friendly.

The company offers innovative programs like Triple S en Casa for home delivery.

Abarca Health ensures compliance with ever-changing healthcare regulations.

Upsides

Abarca transitioned two million members to Darwin in 18 months, showing operational efficiency.

Collaboration with Blue Shield of California boosts Abarca's reputation in the PBM sector.

Recognition as a top IT workplace attracts top talent, driving innovation.

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