Complaints & Patient Engagement Lead at Monta

Winnersh, England, United Kingdom

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£40,000 – £50,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmacyIndustries

Requirements

Leadership experience
Previous experience in quality assurance, preferably within a healthcare, clinical, or pharmacy setting
Familiarity with healthcare regulations and standards (e.g., CQC, GPhC, MHRA)
Strong analytical, organisational, and problem-solving skills
Excellent communication and interpersonal abilities
Proficiency in Gsuite
Experience in quality management systems (bonus)
Able to prioritise own workload
Understanding of patient safety risks
Attention to detail and a commitment to accuracy
Ability to manage multiple tasks and meet deadlines
Strong investigative and root cause analysis skills
Collaborative mindset with a proactive, solution-oriented approach

Responsibilities

Lead the investigation of complaints from patients and other stakeholders
Collaborate with teams internally to gather data, identify root causes, and implement corrective and preventive actions (CAPA)
Maintain accurate documentation of complaints investigations and track resolutions
Support on medication quality complaints
Support patients with complaints
Line manage governance coordinators
Lead on and assist in preparing for internal and external audits in both clinical and pharmacy environments
Conduct routine quality checks to ensure compliance with regulatory requirements
Support the development and implementation of action plans to address audit findings
Participate in continuous quality improvement initiatives
Contribute to the development, review, and revision of Standard Operating Procedures (SOPs)
Provide training and support to staff on quality processes and regulatory requirements
Stay up to date with healthcare regulations, particularly relating to clinical care and pharmacy practice
Ensure documentation and processes comply with national standards
Work closely with both clinical and pharmacy teams to ensure seamless communication and collaboration on quality-related matters
Serve as a point of contact for quality issues, providing guidance and support as needed

Skills

Key technologies and capabilities for this role

Complaints InvestigationCAPAAuditsRegulatory ComplianceSOPsQuality ImprovementPatient EngagementHealthcare RegulationsLine ManagementRoot Cause Analysis

Questions & Answers

Common questions about this position

What is the salary range for the Complaints & Patient Engagement Lead role?

The salary range is £40K - £50K.

Is this position remote or hybrid, and what are the location details?

The position is hybrid.

What key skills and experience are required for this role?

Required skills include leadership experience, previous experience in quality assurance preferably in healthcare/clinical/pharmacy, familiarity with regulations like CQC/GPhC/MHRA, strong analytical/organisational/problem-solving skills, excellent communication, and proficiency in Gsuite.

What benefits does Monta offer for this position?

Benefits include a competitive salary, 25 days holiday rising to 27 after one year and 30 after two years plus bank holidays, 5% matched pension, cycle-to-work scheme, opportunities for development and growth, and a dynamic and supportive work environment.

What makes a strong candidate for the Complaints & Patient Engagement Lead role?

A strong candidate has leadership experience, quality assurance background in healthcare/pharmacy, knowledge of regulations, strong analytical and communication skills, and a proactive, collaborative mindset with attention to detail.

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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