[Remote] Clinical Quality Specialist at SonderMind

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Master’s degree in a mental health discipline
Active, cleared clinical license (e.g., LMFT, LPC, LCSW, LMHC, or equivalent) in good standing

Responsibilities

Provide ongoing support to providers to help them maintain high quality care delivery and professional growth
Own provider escalation, investigation, remediation, and termination processes stemming from client-reported complaints, health plans, or other external reports
Monitor, track, and respond to clinical adverse events
Assist with identification, monitoring, and interfacing with outliers in the provider group
Conduct clinical reviews of clinicians joining the organization
Work under the leadership of the Clinical Quality Manager to ensure evidence-based practices (including measurement-based care) are utilized effectively
Contribute to clinical research development related to delivering high quality clinical outcomes
Assess and implement proactive interventions through trends in provider complaints
Implement early-stage risk mitigation processes
Investigate inappropriate billing practices and identify intent and remediation for both the client and provider
Identify gap areas in clinical strategy where input is necessary for successful provider outcomes
Identify creative ways to incentivize and support the provider network and collaborate with clinical education to develop training opportunities
Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows
Consistently build trust and rapport with providers by offering timely, supportive, and solution-oriented guidance
Demonstrate strong clinical judgment in handling escalations, adverse events, and provider outliers, with clear documentation and collaboration with the Clinical Quality Manager
Independently process and manage cases with minimal oversight, demonstrating sound clinical reasoning and accountability
Show reliability in meeting deadlines for investigations, clinical reviews, and reporting requirements
Effectively partner with cross-functional teams to execute streamlined workflows and SOPs
Contribute to meaningful improvements in provider satisfaction and clinical outcomes through proactive support and early intervention strategies
Actively identify and communicate opportunities for quality improvement initiatives to leadership
Engage in continuous professional development to remain current with clinical best practices and evolving quality standards

Skills

Key technologies and capabilities for this role

Clinical QualityProvider SupportClient OutcomesEvidence-Based PracticesClinical ReviewsAdverse Event MonitoringComplaint ResolutionRemediationInvestigation

Questions & Answers

Common questions about this position

What are the main responsibilities of the Clinical Quality Specialist?

The role involves providing ongoing support to providers for high-quality care, owning provider escalation and remediation processes, monitoring clinical adverse events, conducting clinical reviews, and collaborating with cross-functional teams on clinical roadmaps and SOPs.

What does success look like in this role?

Success involves consistently building trust and rapport with providers through timely, supportive guidance and demonstrating strong clinical judgment in handling escalations, adverse events, and provider outliers.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What teams will I collaborate with in this role?

You will work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to execute clinical roadmaps and SOPs, under the leadership of the Clinical Quality Manager.

SonderMind

Connects clients with licensed therapists

About SonderMind

SonderMind connects individuals seeking therapy with licensed therapists to improve access to mental health services. The company uses a digital platform that matches clients with therapists based on their specific needs, such as anxiety or depression. This matching process ensures clients find the right support. For therapists, SonderMind simplifies the connection with clients, appointment management, and billing, allowing them to focus on care rather than administrative tasks. The company generates revenue through client fees and insurance reimbursements, as it partners with major insurance providers. SonderMind's goal is to make mental health care more accessible and efficient for both clients and therapists.

Denver, ColoradoHeadquarters

2014Year Founded

$178.2MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

501-1,000Employees

Benefits

Health, vision, & dental

PTO

Risks

Increased competition from well-funded rivals like Lyra Health and Spring Health.

Recent layoffs may indicate financial instability or integration challenges.

Modest Series F funding may limit rapid scaling and competitive edge.

Differentiation

SonderMind offers a digital platform for personalized client-therapist matching.

The company is in-network with major insurance providers, enhancing accessibility.

SonderMind integrates neuroscience applications to improve mental health engagement.

Upsides

Acquisition of Mindstrong's assets enhances data analytics capabilities.

Total Brain acquisition expands mental wellness engagement beyond traditional therapy.

Growing mental health app market offers significant growth opportunities for SonderMind.

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