Community Operations Specialist - San Francisco at Plaid

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AI, TechnologyIndustries

Requirements

1–3 years of experience in community management, marketing, or operations, ideally in tech or consumer products
Strong understanding of U.S. digital community platforms and engagement trends
Excellent written and verbal communication skills in English
Strong project ownership, multitasking ability, and cross-functional collaboration
Passion for storytelling, empathy for diverse audiences, and the ability to adapt brand voice to different user segments
Preferred Qualifications
Experience working in AI, SaaS, or consumer technology sectors
Previous involvement in building ambassador or moderator programs
Experience working closely with marketing or product teams on community insights and feedback loops
Familiarity with data privacy best practices and compliance standards in the U.S

Responsibilities

Build and manage online communities across North America on platforms such as Discord, Reddit, LinkedIn Groups, and Telegram
Foster engagement and strengthen user relationships by creating meaningful discussions and initiatives
Monitor community sentiment, engagement metrics, and health to identify growth and retention opportunities
Translate community feedback into actionable insights for product, marketing, and go-to-market teams
Plan and execute content, events, and campaigns tailored to U.S. audiences
Develop and manage ambassador and advocacy programs to scale community impact
Collaborate cross-functionally to localize global community initiatives and align messaging with Plaud’s brand voice

Skills

Discord

Community Management

Engagement Metrics

Sentiment Analysis

Content Creation

Event Planning

Ambassador Programs

Cross-functional Collaboration

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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