[Remote] Community Operations Manager-Europe at Plaid

Europe

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Hardware, AI SoftwareIndustries

Requirements

Candidates should have over 4 years of experience in user community management, marketing, and operations. Proficiency in English and strong communication skills are essential. Proven ability to plan and scale grassroots community programs is required. Intercultural sensitivity and the ability to adapt brand voice for different markets are necessary. Preferred qualifications include experience in the tech industry, proficiency in Spanish and French, and previous involvement in building local ambassador or moderator programs.

Responsibilities

The Community Operations Manager will build and manage localized online communities in Europe using regionally preferred platforms. They will monitor sentiment and engagement metrics, channeling user insights into broader strategies. The role involves designing and executing localized content, events, and campaigns, as well as identifying and collaborating with local brand ambassadors. Responsibilities also include localizing global campaigns and ensuring compliance with relevant regulations.

Skills

Community Management

Marketing

Operations

Content Creation

Event Planning

Campaign Management

Brand Ambassador Programs

Localization

Compliance

Privacy Regulations

Grassroots Community Programs

Intercultural Sensitivity

AI Hardware

AI Software

Spanish

French

Moderator Programs

Plaid

Connects financial accounts to apps securely

About Plaid

Plaid simplifies financial data management for individuals and businesses by connecting various financial accounts to apps and services. Its main product is a set of APIs that allow developers to integrate financial data into their applications, enabling users to track spending, initiate payments, and access financial services all in one place. Plaid serves a wide range of clients, including app developers and financial institutions, and is used by popular apps like LendingTree and Square. Unlike many competitors, Plaid focuses on providing a comprehensive and scalable platform that supports various financial use cases, such as transactions and identity verification. The company's goal is to enhance the way users interact with their financial data, making it easier and more secure.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$714.3MTotal Funding

SERIES_DCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

Risks

Increased competition from API-based banking solutions like FIS's Code Connect platform.

Potential legal challenges, such as PNC's lawsuit over trademark issues.

Demand for enhanced transparency and security in financial data sharing.

Differentiation

Plaid offers seamless financial data integration through robust APIs for diverse clients.

Plaid's Pay by Bank for Bill Pay provides a cost-effective recurring payment solution.

Plaid's strategic partnerships enhance its value proposition in payroll and payment sectors.

Upsides

Plaid's expansion into the Triangle area indicates growth and increased hiring potential.

Partnership with Dwolla enhances Plaid's presence in the secure payments sector.

Collaboration with Ansa expands market reach through pay-by-bank capabilities for merchants.

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