Community Operations Manager at The Engine

Cambridge, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Climate Tech, Health TechIndustries

Requirements

Hospitality experience
Motivated by The Engine’s mission to help tough tech entrepreneurs create game-changing companies
At least 3-5 years of management experience
Excellent project management skills, ability to multitask effectively
High collaborator and team player, willing to jump into anything
Highly detail oriented with superb organizational skills
Creative and innovative thinker
Outstanding communication skills, both written and verbal
Calm individual who can operate under pressure, meet deadlines, and pivot quickly
High level of proficiency in Microsoft Office Suite, Hubspot, and Slack
Able to work autonomously, but willing to ask questions and receive feedback

Responsibilities

Manage all aspects of the Resident experience at our incubator
Maintain relationships with all teams during their tenure and serve as a liaison between residents and our ecosystem
Proactively manage the building operations and systems maintenance
Manage, train and develop team of Community Operations associates
Develop performance metrics for Community Operations team: help identify strengths and weaknesses by measuring key production factors
Develop and oversee resident engagement events and series through the Community Operations team
Manage all IT services and relationships with vendors
Oversee the resident and building database system accurately and manage updates and fixes; check for accuracy monthly through community operations team
Build, track, and manage budget for Community Operations department
Prepare and execute resident & vendor agreements and paperwork
Work through Community Operations associates to manage daily maintenance of the space
Continually find ways to create efficiencies and best practices for the building systems, team processes, and resident experience
Develop SOPs for our operations team, building management and resident communications

Skills

Key technologies and capabilities for this role

Operations ManagementCustomer ServiceCommunity ManagementBuilding OperationsTeam ManagementPerformance MetricsEvent PlanningIT ServicesVendor ManagementBudget ManagementDatabase Management

Questions & Answers

Common questions about this position

What is the salary range for the Community Operations Manager position?

The salary range is $100,000 - $ as listed in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What skills and experience are required for this role?

The role requires extensive hospitality experience, at least 3-5 years of management experience, excellent project management skills, high proficiency in Microsoft Office Suite, Hubspot, and Slack, plus outstanding communication and organizational skills.

What is the company culture like at The Engine?

The Engine supports Tough Tech founders solving challenges in climate, health, and advanced systems through founder programs, shared infrastructure, and a national network; it values motivated, collaborative self-starters who thrive in fluid environments and take ownership.

What makes a strong candidate for this Community Operations Manager role?

A strong candidate has hospitality experience, is motivated by The Engine’s mission, brings 3-5 years of management experience, excels in project management and multitasking, is highly collaborative and detail-oriented, and can work autonomously under pressure.

The Engine

Venture capital for Tough Tech startups

About The Engine

Engine.xyz focuses on helping Tough Tech companies, which are those developing breakthrough technologies that can significantly impact the world. The company provides essential support to founders of these innovative startups by offering long-term capital, expertise, networking opportunities, and access to specialized labs and equipment. Engine.xyz operates in the venture capital sector, specifically targeting areas that are often underfunded, such as advanced materials, energy, robotics, and biotechnology. Unlike many other venture capital firms, Engine.xyz not only invests in early-stage companies but also actively supports their growth, aiming to generate returns through equity stakes and successful exits. The primary goal of Engine.xyz is to bridge the gap between discovery and commercialization, ensuring that promising technologies can reach the market and make a difference.

Cambridge, MassachusettsHeadquarters

2016Year Founded

$3,849.5MTotal Funding

GRANTCompany Stage

Robotics & Automation, Venture Capital, Energy, BiotechnologyIndustries

11-50Employees

Benefits

A mission-driven work environment and team, and the opportunity to work with world-class Tough Tech founders

Competitive compensation based on experience

Health, Dental, Vision Insurance

401k matching

Risks

Competition from accelerators like SOSV's Hax may dilute The Engine's market share.

Partnership with Waymaker Group may strain resources due to high expectations.

Collaboration with Activate could lead to potential conflicts in program goals.

Differentiation

The Engine prioritizes breakthrough ideas over early profit, fostering innovation.

MIT's backing provides The Engine with credibility and extensive resources.

The Engine offers 'patient capital,' allowing startups to focus on long-term goals.

Upsides

Collaboration with Activate enhances the pipeline of well-prepared entrepreneurs.

$8M investment in Droplet Biosciences shows commitment to innovative cancer diagnostics.

NSF's $9.5M funding boosts The Engine's capacity to support innovation ecosystems.

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