Community Manager

Employment Type: Full-time Workplace: Remote Language: English (B2+), Japanese (C1-C2) Department: Player Support Published: 2025-06-26

Position Overview

Become the gaming community's rockstar as our Community Manager! Engage players on social media, create epic content, and be their voice towards the Dev team behind their favorite game. Your suggestions will level up the gaming experience, and make the community grow stronger every day! Join us for a thrilling journey in the world of gaming! 🚀🎮

Keywords Studios has been on a mission since 1998 to reshape how players interact with their favorite games, growing into a global team of over 12,000 professionals spread across 70+ studios in 26 countries. We offer a wide range of solutions to video game developers and publishers, from art and audio to testing, localization, and Player Engagement. Our Player Engagement team provides technical support, community management, and trust & safety services for a wide range of AAA and Indie studios in the gaming industry.

Responsibilities

• Communication:
  • Review all incoming community interactions on various social media platforms and respond promptly to player queries and comments, ensuring their voices are heard and valued.
  • Showcase creativity by crafting engaging content for social media that captivates and excites the gaming community.
  • Apply moderation skills to maintain discussions and comments in line with community guidelines, fostering a positive and respectful environment.
• Analytics:
  • Keep meticulous records and create comprehensive reports as needed, providing valuable insights to support community growth.
• Leadership:
  • Embrace the role of a community caretaker, ensuring the game community remains safe, friendly, and welcoming for all players.
  • Bring passion and innovation by proactively suggesting new initiatives to grow and nurture the gaming community.
• Business:
  • Work closely with developers, forwarding them important player feedback and issues, to contribute to constant improvements in the gaming experience.

Requirements

• Mastery in C1-C2 level Japanese language proficiency.
• English proficiency at B2 level or higher.
• Outstanding communication and writing skills to connect with players and team members effectively.
• A burning passion for video games and social media.
• Strong understanding and experience across various social media platforms.

Nice-to-Haves

• Experience in managing or moderating online communities within the gaming space, either professionally or during spare time.

Company Information

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace that provides equal opportunities for all employees and potential employees.

Our recruitment process is fully online and remote. We value each application and review every candidate individually. Our recruitment team will get back to you as soon as they can to inform you about the status of your candidacy.

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice.

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If you're interested in joining our team, we highly encourage you to apply.