[Remote] Community Manager, Forum at Grammarly

Namibia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

4–5 years of experience in online community management, moderation, customer support, or digital engagement
Hands-on experience running or moderating forums or digital communities, ideally with experience in SaaS, AI, or productivity platform spaces
Strong understanding of online community dynamics, including safety, content moderation, and engagement best practices
Familiarity with community platforms such as Discourse (preferred), Khoros, or Bevy
Comfortable using community engagement tools (e.g., Common Room) to track sentiment, engagement, and growth
Exceptional written communication skills with the ability to set a positive, inclusive, and brand-aligned tone for a diverse, global audience
Confident handling sensitive conversations with empathy, clarity, and discretion
Highly organized and detail-oriented, with the ability to juggle multiple projects in a fast-paced environment
Demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments
Embodies Grammarly’s EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
Inspired by Grammarly’s MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy

Responsibilities

Lead the strategy, design, and day-to-day management of Grammarly’s Discourse forum, ensuring it is a safe, inclusive, and engaging space for our global user community
Curate and create forum content, programming, and activities that foster valuable conversations, knowledge-sharing, and peer-to-peer support for multiple audiences and personas
Moderate discussions with empathy and clarity, setting the right tone, and ensuring alignment with Grammarly’s values and community guidelines
Partner with Product, Marketing, and Customer Experience teams to surface community insights that shape roadmap priorities, messaging, and engagement strategies
Collaborate with cross-functional stakeholders to integrate the forum into broader campaigns, product launches, and brand initiatives

Skills

Key technologies and capabilities for this role

DiscourseCommunity ManagementForum ModerationContent CurationUser EngagementStrategic PlanningCross-functional CollaborationProduct Marketing

Questions & Answers

Common questions about this position

Is this Community Manager role remote?

Yes, the role is remote in the United States with a dynamic hybrid model, though you may be expected to travel for in-person team collaboration weeks as determined by managers and business needs.

What experience is required for this Community Manager position?

Candidates need 4–5 years of experience in online community management, moderation, customer support, or digital engagement, plus hands-on experience running or moderating forums, ideally in SaaS, AI, or productivity platforms.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities of the Community Manager, Forum?

You will lead the strategy, design, and management of Grammarly’s Discourse forum, curate content and activities, moderate discussions, partner with teams to surface insights, and collaborate on campaigns and product launches.

What makes a strong candidate for this Community Manager role?

A strong candidate has 4–5 years in community management or related fields, hands-on forum experience preferably in SaaS/AI, and a strong understanding of community dynamics, safety, moderation, and engagement best practices.

Grammarly

AI writing assistance platform for users

About Grammarly

Grammarly provides AI-driven writing assistance to help users improve their writing skills. Its main products include Grammarly Business, Grammarly Premium, Grammarly Free, and Grammarly for Education, which offer tailored writing support across a wide range of applications and websites. The platform analyzes text in real-time, providing suggestions for grammar, punctuation, style, and clarity, making it easier for users to communicate effectively. Unlike many competitors, Grammarly is trusted by a significant number of Fortune 500 companies, highlighting its focus on security and privacy. The company's goal is to enhance communication for individuals and teams, making writing clearer and more effective.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$389.1MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Benefits

Free food

Company Social Outings

Work From Home Policy

Unique Office Space

Health & Wellness Package

Paid Time Off

401K / Retirement Plan

Risks

New CEO from Coda may disrupt Grammarly's existing business model and operations.

Authorship tool could face backlash over privacy and AI detection accuracy concerns.

Tech layoffs in 2024 may lead to talent acquisition challenges for Grammarly.

Differentiation

Grammarly integrates with over 500,000 applications, enhancing user accessibility and convenience.

Trusted by 96% of Fortune 500 companies, Grammarly emphasizes security and privacy.

Grammarly's diverse product suite caters to individuals, businesses, and educational institutions.

Upsides

Acquisition of Coda expands Grammarly's capabilities in AI and productivity tools.

Growing demand for AI-driven writing tools in education boosts Grammarly's market potential.

Partnerships in generative AI position Grammarly as a leader in responsible AI innovation.

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