Community Lead, 8 W 126th St at WeWork

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, Flexible WorkspaceIndustries

Requirements

Report to the building daily to ensure members’ needs are met and WeWork global standards are maintained
Work with a variety of members from different backgrounds and industries, or focus on Enterprise clients (depending on location)
Handle different holidays, technical systems, operational, relationship, and property management requirements for Enterprise locations
Complete scheduled quarterly conversations with owned accounts and regular check-ins with all members
Anticipate member and guest needs using collected information for personalized experiences
Follow up in person with members submitting bad ratings or negative responses
Follow issue resolution model using severity scale
Review Medallia responses and implement proactive changes
Support front desk coverage schedule as needed
Conduct pre-move-in meetings, New Member Orientation, and curate onboarding materials
Conduct move-out interviews
Provide feedback on event programming and evaluate events
Set up and host weekly social events and execute Value-Driving events
Distribute event promotion materials and ensure operational requirements are met
Conduct morning walkthroughs

Responsibilities

Deliver un-compromised member experience through curated events based on members’ interests
Introduce members to each other for business opportunities
Create a welcoming environment for members and their guests
Maximize value of WeWork membership through conversations and check-ins (Membership Engagement & Retention)
Ensure consistent front desk coverage during business hours
Ensure successful move-ins and move-outs (Move-In & Move Out)
Host weekly social events and support Events team initiatives (Events)
Manage building operations including morning walkthroughs (Building Operations and Management)

Skills

Community Management

Event Planning

Member Engagement

Customer Experience

Networking

Relationship Building

Membership Retention

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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