Community Associate, Busan (12 Month Contract) at WeWork

Busan, South Korea, South Korea

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Workspace Solutions, Real Estate, HospitalityIndustries

Requirements

Be onsite in WeWork locations every business day
Report to the building daily to support the Community Management team
Cover the front desk during the building’s set business hours
Take direction from the Community Lead and Community Manager
Illustrate WeWork’s core values

Responsibilities

Act as the primary point of contact and “face” of WeWork for the Community
Host members and guests by operating spaces and providing extraordinary hospitality service
Build a welcoming and collaborative community environment through events and relationships
Ensure the building is fully operational and processes run efficiently
Drive growth and promotion of WeWork-provided service offerings
Manage member requests while maintaining WeWork’s service standards
Ensure visiting guests comply with WeWork’s guest policy
Establish rapport with members and guests to build relationships and facilitate community
Anticipate member and guest needs using member information to personalize experiences
Keep building-specific forms and documents up to date (e.g., pet forms, filming requests, bike room requests)
Answer questions from members and guests on way-finding, policies, procedures, and community etiquette
Support increasing Net Promoter Score through events and member engagement
Participate in territory-level community projects and cross-functional tasks (e.g., Building Standards Project, Centralized Event Organizer, Culture & Learning Committee, Member Benefit & Communication, NPS Ambassador)
Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact
Plan, execute, and host weekly and monthly events to engage members
Identify and execute opportunities to connect members
Celebrate members’ successes and milestones
Know and explain WeWork policies and procedures; communicate building issues
Write and send broadcasts on building updates
Assist Community Lead and Manager with building operations and management
Conduct morning walkthroughs to address issues and escalate recurring problems
Locate and issue posts via the regional system to members upon request
Facilitate community-related tasks (incomplete in description)

Skills

Front Desk Management

Hospitality Service

Community Building

Event Hosting

Member Relations

Guest Management

Customer Service

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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