Community Associate at WeWork

Paris, Île-de-France, France

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, Flexible WorkspaceIndustries

Requirements

Full-time availability to report to the building each day during set business hours
Ability to act as the primary point of contact and "face" of WeWork, illustrating core values
Capability to work with diverse members from different backgrounds/industries or focus on Enterprise clients (depending on location)
Familiarity with tools like Welkio iPad, Kube or equivalent systems
Adaptability to different holidays, technical systems, operational requirements, and property management for Enterprise vs. Classic locations

Responsibilities

Cover the front desk during business hours as an on-site point of contact at the member floor or Community Bar
Greet members and guests warmly and ensure guests sign in via Welkio iPad per guest policy
Learn names of members and guests to build relationships and foster community
Anticipate and personalize member/guest experiences using collected information
Maintain up-to-date building-specific forms (e.g., pet forms, filming requests, bike room requests)
Keep front desk clean and organized; notify members of food deliveries/couriers
Answer member/guest questions on building-related topics (way-finding, policies, etiquette)
Provide feedback on event programming and evaluate events based on attendance, satisfaction, impact
Celebrate members’ successes/milestones with gifts and notes
Distribute event info, create/post weekly and individual event posters
Ensure operational requirements for events (e.g., elevators, HVAC)
Input notes about members into Kube or equivalent system
Identify and execute opportunities to connect members
Recommend local services (restaurants, delivery, catering, venues, post office, shipping, supplies)
Be active on the WeWork member network to engage members
Support Community Management team, take direction from Community Lead/Manager
Build welcoming community through events and relationships; ensure operational efficiency; drive growth of service offerings

Skills

Community Management

Event Planning

Customer Service

Relationship Building

Operations Support

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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