Communication Manager at Capital One

Mexico City, Mexico City, Mexico

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

  • Excellent writing and storytelling skills in both English and Spanish
  • Exceptional written and verbal communication skills
  • Proven experience working with agencies and managing multiple stakeholders
  • Familiarity with a variety of communication channels (Gmail, Zoom, Slack, etc.)
  • Ability to manage multiple tasks and work effectively across organizations and levels
  • Strong organizational skills and ability to prioritize in a fast-paced, dynamic environment
  • Hands-on, detail-oriented, and proactive approach to execution
  • Ability to proactively problem solve and self-motivate
  • Curiosity to ask insightful questions, listen to others, and learn
  • Bias to action, even with limited guidance
  • Openness to regular and candid feedback
  • Bachelor’s degree in Communications, Journalism, Marketing or related field
  • At least 5 years of experience in Corporate Communications, PR or related roles
  • Preferred: 7+ years of experience in Communications
  • Preferred: 1+ years of experience with GSuite

Responsibilities

  • Execute internal campaigns that keep associates informed, inspired, and connected
  • Support content creation for newsletters, town halls, internal and external events, culture initiatives, organizational updates, and leadership messages
  • Support external storytelling to build brand awareness and strengthen reputation in the market
  • Coordinate with PR agencies, from reviewing press releases to preparing media responses and talking points
  • Assist identifying media opportunities and managing interviews and press events
  • Partner with internal and external partners to determine needs and provide creative, effective solutions

Skills

Written Communications
Verbal Communications
Public Relations
Project Management
Content Creation
Media Relations
Press Releases
Internal Communications
External Communications
Brand Storytelling

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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