Commonwealth Host - MGM Springfield at MGM Resorts International

Springfield, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Requirements

High school diploma, GED or equivalent
1+ years of prior relevant experience minimum in similar, high-volume bar, nightclub, or fine dining establishment
Must be 18 years of age

Responsibilities

Welcome guests, check identification, and assist with the smooth and efficient operation of the front door
Greet guests in a positive, friendly manner, and exemplify MGM SHOW standards
Actively market venue, including: assisting in developing restaurant database through networking and completing data cards; building and establishing a personal clientele list; weekly table reservations (3) to (4); organic posts to social platforms (Facebook, Instagram, Instagram Stories) with provided information; sharing venue's Facebook posts; posting and engaging with venue’s social media posts and review sites such as Yelp
Control the flow of guests coming into the restaurant, bar, and lounge
Answer telephone and direct calls where necessary
Enforce minimum age requirements and standards of fashionable and acceptable appearance of guests entering the lounge
Identify and direct VIP guests as indicated by management and VIP representatives
Maintain constant awareness of safety and accident prevention; notify supervisor immediately if an accident occurs; inform supervisors of irregularities, guest complaints, or disputes that cannot be resolved
Set stanchions appropriately nightly and for special events
Perform all opening and closing duties based on shift assignment
Communicate with management and service team to fulfill and address issues or needs requested by guests or employees
Assist food servers, bartenders, cocktails, bussers, and food runners as it relates to guest contact and table information

Skills

Key technologies and capabilities for this role

Customer ServiceNetworkingSocial Media MarketingFacebookInstagramGuest GreetingID CheckingAge VerificationTelephone EtiquetteGuest Management

Questions & Answers

Common questions about this position

What is the starting pay rate for the Commonwealth Host position?

The starting rate is $18.95 per hour.

Is this a remote or on-site position, and where is it located?

This is an on-site part-time position located in Springfield, Massachusetts.

What experience and qualifications are required for this role?

Candidates need a high school diploma, GED or equivalent, at least 1+ years of prior relevant experience in a similar high-volume bar, nightclub, or fine dining establishment, and must be 18 years of age.

What is the company culture like at MGM Resorts International?

MGM Resorts emphasizes excitement, diversity, entertainment, teamwork, and creating unique show-stopping experiences for guests while exemplifying MGM SHOW standards.

What makes a strong candidate for the Commonwealth Host role?

A strong candidate has 1+ years of experience in high-volume bar, nightclub, or fine dining settings, excels at networking and building clientele, is enthusiastic about guest service, and is comfortable with social media marketing.