Commercial Operations Analyst at Sanctuary AI

Vancouver, British Columbia, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Robotics, Artificial Intelligence, TechnologyIndustries

Requirements

Degree in Business, Engineering, or a related technical field (MBA or business specialization an asset)
1–3 years of experience in business analysis, commercial operations, or consulting
Understanding of basic business development or account management workflows
Comfortable handling data, documentation, and structured reporting
Familiarity with CRM or ERP systems (NetSuite, HubSpot, or similar)
Strong written and verbal communication skills
Curiosity about advanced technology, AI, and robotics is essential
Highly organized, methodical, and self-driven
Analytical thinker with strong problem-solving and documentation skills
Effective communicator across technical and non-technical audiences
Adaptable and comfortable with ambiguity in fast-changing environments
Proactive and accountable, with a collaborative team-first mindset
Curious about how technology creates value for real-world customers
Detail-oriented and thorough in documentation and analysis
Enthusiastic about learning the commercial side of deep technology
Confident engaging with external partners while representing the company’s mission
Able to translate complex information into clear insights and next steps
Motivated by contributing to an organization that’s redefining how machines think and act

Responsibilities

Qualify and filter inbound commercial inquiries with clarity and professionalism
Prepare concise customer profiles and maintain a centralized commercial database (Single Source of Truth)
Conduct and document introductory customer calls, summarizing objectives and potential use cases
Support use case discovery and documentation in alignment with product and deployment teams
Perform high-level business case, market, and growth analyses to support opportunity assessment
Coordinate internal alignment across commercial, product, and engineering stakeholders
Assist with preparation of presentation materials and reports for both internal and external audiences
Demonstrate consistent organization, attention to detail, and follow-through on assigned commercial activities

Skills

Key technologies and capabilities for this role

Business AnalysisCommercial OperationsAccount ManagementData ManagementMarket AnalysisBusiness Case AnalysisStakeholder CoordinationCustomer ProfilingUse Case DocumentationPresentation Preparation

Questions & Answers

Common questions about this position

What experience level is required for the Commercial Operations Analyst role?

The role requires 1–3 years of experience in business analysis, commercial operations, or consulting.

What education is needed for this position?

A degree in Business, Engineering, or a related technical field is required, with an MBA or business specialization as an asset.

What key skills are essential for success in this role?

Key skills include being highly organized and methodical, analytical thinking with strong problem-solving and documentation skills, effective communication across technical and non-technical audiences, and adaptability in fast-changing environments.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with?

You'll work closely with the Director of Account Management and collaborate across product, engineering, and deployment teams.

What makes a strong candidate for this position?

Strong candidates have a degree in Business or Engineering, 1-3 years in business analysis or similar, familiarity with CRM/ERP systems, strong communication skills, and curiosity about AI and robotics, with traits like being detail-oriented, adaptable, and collaborative.

Sanctuary AI

Develops humanoid robots for workplace automation

About Sanctuary AI

Sanctuary AI develops humanoid robots designed to work alongside humans in various industries. Their main product, Phoenix™, is a general-purpose robot that can be remotely piloted or operate autonomously, allowing it to observe, assess, and perform tasks as needed. This versatility enables businesses to automate processes, enhance efficiency, and improve safety in the workplace. Unlike many competitors, Sanctuary AI focuses on creating robots that can seamlessly integrate into human work environments, providing training for these robots to ensure effective collaboration. The goal of Sanctuary AI is to advance the capabilities of AI and robotics to create safer and more productive workplaces.

Vancouver, CanadaHeadquarters

2018Year Founded

$86.1MTotal Funding

GRANTCompany Stage

Robotics & Automation, AI & Machine LearningIndustries

51-200Employees

Benefits

Medical, dental, & vision insurance

Wellness programs

Stock options

PTO

Schedule flexibility

Risks

Leadership changes, like Geordie Rose stepping down, may disrupt strategic direction.

Increased competition from well-funded companies could challenge Sanctuary AI's market position.

Technical hurdles in achieving human-level dexterity may delay product deployment.

Differentiation

Sanctuary AI developed Phoenix™, the first general-purpose humanoid robot with human-like intelligence.

Their proprietary AI system, Carbon™, enables autonomous task execution and remote supervision.

Sanctuary AI's tactile sensor technology enhances robot dexterity, setting them apart in robotics.

Upsides

Sanctuary AI secured $140 million in funding, boosting innovation and development capabilities.

Phoenix™ was recognized in TIME’s Best Inventions 2023, enhancing brand visibility and credibility.

Prominent investors like Accenture and Verizon Ventures show confidence in Sanctuary AI's potential.

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