Commercial HVAC/R Service Technician at Hiller Plumbing, Heating, Cooling & Electrical

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HVAC, Home Services, Commercial ServicesIndustries

Requirements

Ability to create a care culture and positive customer experience
Professional presentation in actions, communication, language, and uniform
Knowledge of TruTransparency pricing
Ability to mentor and develop apprentices
Skills in thorough HVAC inspection, including Health & Safety Checklist
Expertise in troubleshooting, diagnosing, and repairing Commercial Refrigeration Equipment, Ice Machines, and HVAC systems (including installation, mounting, fabricating, connecting components like compressors, condensers, evaporators, motors, valves, controls, etc.)
Proficiency in servicing walk-in boxes, remote/non-remote refrigeration systems, ice machines, reach-in coolers/freezers
Proper use of down tag and Lock Out/Tag Out procedures
Ability to prepare detailed finding reports with pictures
Skills in presenting repair options and costs using options sheet
Capability to complete required documentation, collect fees, and handle dispatch for recalls/warranties

Responsibilities

Create a care culture
Create a positive customer experience by completing service correctly the first time with quality and care to applicable codes, avoiding refunds and recalls
Present professionally to the customer in actions, communication, language, and by wearing a clean Company uniform
Consistently provide accurate TruTransparency pricing
Mentor and develop apprentices under care to achieve desired performance metrics
Perform a thorough and accurate HVAC inspection including Health & Safety Checklist and communicate findings to the customer in a written option sheet
Properly troubleshoot, diagnose, and repair Commercial Refrigeration Equipment, Ice Machines and HVAC systems to include installation and repairing systems by mounting, installing, fabricating, or connecting compressors, condensers, evaporators, motors, expansion and discharge valves, motors, temperature and fans, control panels, switches, fuses, filters, gauges, ducts, piping, tubing, and related components; complete power connections
Troubleshoot, service and repair products and systems, such as walk-in boxes, refrigeration systems remote and non-remote, ice machines, reach-in coolers/freezers
Proper use of down tag
Understand when to issue a “Lock Out / Tag Out” tag and the required follow-up steps
When issues are identified, prepare a detailed finding report with pictures to discuss with the customer
Present repair options to include cost using the options sheet
Complete all required documentation on services and collect, record, and deliver fees to designated office administration
Contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly

Skills

Key technologies and capabilities for this role

HVACRefrigerationCommercial HVACService TechnicianTroubleshootingMaintenanceEPA CertificationElectrical SystemsPlumbing

Questions & Answers

Common questions about this position

What benefits does Hiller offer to employees?

Hiller provides medical, dental & vision insurance, long and short-term disability, company paid $50,000 life insurance, company paid vacation, paid holidays, medical flex spending accounts for family care, 401k plan with company match, and an employee referral program.

What is the salary for the Commercial HVAC/R Service Technician position?

This information is not specified in the job description.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What skills and responsibilities are required for this role?

The role requires troubleshooting, diagnosing, and repairing Commercial Refrigeration Equipment, Ice Machines, and HVAC systems, including installation by mounting, installing, fabricating, or connecting components; performing thorough HVAC inspections; providing accurate pricing; and mentoring apprentices.

What is the company culture like at Hiller?

Hiller emphasizes a family-owned care culture with core values of CARE, healthy work/life balance, established career paths, advancement opportunities, year-round work with no layoffs, and a commitment to employee happiness, growth, and development.

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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