Collections Specialist at Together

Cheadle, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Lending, MortgagesIndustries

Requirements

Exceptional Customer Service and communication skills, with a commitment to minimising customer effort
An excellent understanding of what a good customer outcome looks like
An empathetic approach to customers through active listening and effective questioning
Excellent attention to detail
Ability to work under pressure

Responsibilities

Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
Listen, question, and understand the root cause of a customer's financial situation and work with the customer to find their needs
Resolve customer enquiries to completion, aiming for first contact resolution where appropriate
Identify and attempt to resolve potential customer complaints
Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help

Skills

Key technologies and capabilities for this role

CollectionsArrears ManagementCustomer ServiceTelephone CommunicationVulnerable Customer SupportComplaint ResolutionInbound CallsOutbound CallsFirst Contact ResolutionFinancial Counseling

Questions & Answers

Common questions about this position

What benefits are offered for this role?

Benefits include 26 days holiday plus a birthday day off (increasing to 30 days with service), free access to company holiday homes, discretionary annual bonus plus Shared Reward Bonus, matched pension, health cash plan, private medical insurance, life assurance, critical illness cover, travel season ticket loans, ride to work scheme, free local gym access, and local bar/restaurant discounts.

Is this position remote or on-site?

This is an on-site position.

What skills are required for the Collections Specialist role?

Essential skills include exceptional customer service and communication skills, understanding of good customer outcomes, an empathetic approach with active listening and questioning, excellent attention to detail, and ability to work under pressure.

What is the company culture like at Together?

Together embraces diversity and inclusion, celebrates differences, supports colleagues, and values a variety of backgrounds, perspectives, and skills while being an equal opportunity workplace.

What makes a strong candidate for this Collections Specialist position?

Strong candidates have the essential skills listed, but even if you have some but not all, you should still apply for a discussion on suitability.

Together

Mentorship software for employee development

About Together

Together Platform provides mentorship software aimed at improving employee development within organizations. The platform operates as a software-as-a-service (SaaS) solution, allowing companies to access its features online through a subscription model. Users can customize templates for various mentoring formats, create session agendas, and utilize reporting dashboards to assess the effectiveness of their mentorship programs. Together Platform stands out from competitors by achieving a high satisfaction rate of 98% among users, thanks to its effective matching criteria that connect mentors and mentees. The company's goal is to help medium to large enterprises foster professional growth and learning among their employees through well-structured mentorship programs.

Toronto, CanadaHeadquarters

2018Year Founded

$1.5MTotal Funding

SEEDCompany Stage

Enterprise Software, EducationIndustries

11-50Employees

Risks

Integration challenges with Absorb's systems could lead to customer dissatisfaction.

New feature launches may face technical issues, affecting user experience.

Economic downturns could reduce revenue due to dependence on subscription fees.

Differentiation

Together offers customizable templates and session agendas for mentorship programs.

The platform provides AI-driven analytics for deeper insights into mentorship effectiveness.

Together boasts a 98% satisfaction rate in mentor-mentee matching.

Upsides

Integration with LMS is enhancing holistic employee development experiences.

Demand for diversity-focused mentorship programs is rising, supporting underrepresented groups.

Remote work increases the need for virtual mentorship solutions, boosting Together's relevance.

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