Collections Specialist at Together

Cheadle, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Lending, MortgagesIndustries

Requirements

Exceptional Customer Service and communication skills, with a commitment to minimising customer effort
An excellent understanding of what a good customer outcome looks like
An empathetic approach to customers through active listening and effective questioning
Excellent attention to detail
Ability to work under pressure

Responsibilities

Deal with inbound and outbound telephone calls from customers relating to early and/or late stage arrears on regulated and unregulated accounts
Listen, question, and understand the root cause of a customer's financial situation and work with the customer to find their needs
Resolve customer enquiries to completion, aiming for first contact resolution where appropriate
Identify and attempt to resolve potential customer complaints
Understand the needs of vulnerable customers and arrange the appropriate type of support, including signposting to organisations who can help

Skills

Collections

Arrears Management

Customer Service

Telephone Communication

Vulnerable Customer Support

Complaint Resolution

Inbound Calls

Outbound Calls

First Contact Resolution

Financial Counseling

Together

Mentorship software for employee development

About Together

Together Platform provides mentorship software aimed at improving employee development within organizations. The platform operates as a software-as-a-service (SaaS) solution, allowing companies to access its features online through a subscription model. Users can customize templates for various mentoring formats, create session agendas, and utilize reporting dashboards to assess the effectiveness of their mentorship programs. Together Platform stands out from competitors by achieving a high satisfaction rate of 98% among users, thanks to its effective matching criteria that connect mentors and mentees. The company's goal is to help medium to large enterprises foster professional growth and learning among their employees through well-structured mentorship programs.

Toronto, CanadaHeadquarters

2018Year Founded

$1.5MTotal Funding

SEEDCompany Stage

Enterprise Software, EducationIndustries

11-50Employees

Risks

Integration challenges with Absorb's systems could lead to customer dissatisfaction.

New feature launches may face technical issues, affecting user experience.

Economic downturns could reduce revenue due to dependence on subscription fees.

Differentiation

Together offers customizable templates and session agendas for mentorship programs.

The platform provides AI-driven analytics for deeper insights into mentorship effectiveness.

Together boasts a 98% satisfaction rate in mentor-mentee matching.

Upsides

Integration with LMS is enhancing holistic employee development experiences.

Demand for diversity-focused mentorship programs is rising, supporting underrepresented groups.

Remote work increases the need for virtual mentorship solutions, boosting Together's relevance.

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