Collections Specialist - 1st Party (Sentry Credit) at TrueML

Everett, Washington, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Debt CollectionIndustries

Requirements

High school diploma or GED required
Excellent professional communication and interpersonal skills
Genuine desire to influence positive outcomes (prior experience in sales, customer retention, or handling objections & rejections a strong benefit)
Skilled in problem-solving, negotiating, and resolving conflicts
Keen eye for detail, strong critical thinking abilities, and motivated by achieving results
Ability to thrive in a fast-paced, evolving environment and prioritize multiple tasks
Deeply committed to providing best-in-class customer service with compassion and understanding
High sense of ownership, resilience, and reputation of dependability

Responsibilities

Engage directly with consumers using strong communication and negotiation skills to understand their situations and guide them to resolve outstanding account balances
Proactively manage inbound and outbound calls, email, and chat to establish effective payment solutions and achieve account resolution goals
Consistently meet and surpass key performance indicators (KPIs) for 6+ months to unlock promotion opportunities
Uphold the highest standards of quality and compliance, embodying an empathetic approach to debt recovery
Work within a vibrant call center environment, contributing to team efforts to help consumers achieve financial stability

Skills

Key technologies and capabilities for this role

CommunicationNegotiationSalesCustomer ServiceInbound CallsOutbound CallsEmailChatPayment ArrangementsAccount Resolution

Questions & Answers

Common questions about this position

What career growth opportunities are available for Collections Specialists?

The role serves as an entry point and launchpad for career advancement, with former specialists moving into leadership roles, technical positions like AI Developers, and critical back-office roles after consistent performance.

Is this position remote or onsite?

The position requires onsite work, as the team operates in a call center environment and onsite interviews are being held.

What key skills are required for the Collections Specialist role?

Candidates need strong communication and negotiation skills, empathy, problem-solving abilities, sales or customer retention experience, and attention to detail with critical thinking.

What is the company culture like for the Sentry Credit team?

The culture emphasizes empathy, efficiency, collaboration, and innovation in a vibrant call center environment focused on helping consumers achieve financial stability.

What makes a strong candidate for this Collections Specialist position?

Strong candidates are natural persuaders with sales or customer retention experience, solution-oriented problem-solvers who handle objections well, and driven individuals with attention to detail who can exceed KPIs for promotion.

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

Land your dream remote job 3x faster with AI

Try Jobo Free