Collections Manager

Atlanta, Georgia, United States

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$80,000 – $80,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Candidates must possess a high school diploma or GED, along with a minimum of one year of supervisory experience and three to five years of collections experience. They should demonstrate proficiency in MS Excel, Word, and PowerPoint at an intermediate level, and possess knowledge of skip tracing and relevant federal/state collection laws.

Responsibilities

As a Collections Manager, the individual will lead, coach, and develop a team of associates to achieve departmental goals, strategically coordinate collection activities including auto dialer/list strategies, prepare work schedules, monitor team productivity, review and approve escalated collection actions, resolve escalated customer issues, analyze business reports to identify improvement opportunities, and ensure compliance with company policies and the Fair Debt Collection Practices Act.