Collections Analyst at Expedia

Heredia, Heredia Province, Costa Rica

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Data ServicesIndustries

Requirements

High School Diploma as a minimum requirement. Bachelor's degree in Finance, Accounting, Business Administration, or a related field as an ideal
1–3 years of experience in collections, accounts receivable, or credit analysis
Proficiency in ERP systems such as SAP, Oracle, or similar financial platforms
Knowledge of accounting principles related to receivables and collections
1+ years of experience with aging reports, reconciliations, and financial close processes

Responsibilities

Manage inbound and outbound communications with clients by phone and email to address payment inquiries and ensure collections
Document and communicate resolutions to both our teams and external clients regarding billing discrepancies and account issues
Promote communication between customers and internal collectors, ensuring prompt and accurate responses to inquiries
Manage accounts receivable, maintaining accurate records and updating collection activities in the system
Analyze aging reports and escalate high-risk accounts, supporting financial close processes and reporting
Collaborate with Finance, Sales, and Credit teams to resolve issues and improve collection efficiency

Skills

Accounts Receivable

Collections

Aging Reports

Billing

Payment Processing

Customer Communication

Phone Support

Email Communication

Financial Reporting

Compliance

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

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