Collaboration Technology Automation Engineer

Position Overview

• Location Type: Not Specified
• Job Type: Full Time
• Salary: Not Specified We are seeking an experienced Collaboration Technology Engineer with a minimum of 4+ years of expertise in supporting Digital Workspace. The ideal candidate should understand Collaboration platforms and services, with a strong emphasis on scripting for automation and issue resolution. He/She will be responsible for supporting, maintaining platforms and services that enable seamless collaboration for the enterprise.

Requirements/Skills

• Proven experience as a Collaboration Technology Engineer, developing Automation scripts with a minimum of 4+ years in supporting collaboration platforms such as Slack, Google Workspace, Dropbox and Zoom.
• Experience in administrating Collaboration tools mentioned above.
• Hands-on experience in writing Python scripts for developing APIs.
• Experience in migrating repetitive workflows to automated solutions.
• Experience in automating manual tasks to scheduled jobs by custom scripts.
• Proficiency in writing Lambda functions in AWS.
• Familiarity with CI-CD pipelines and using GitHub.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve complex issues.
• Excellent communication and interpersonal skills, with the ability to work effectively in cross-functional teams.
• Relevant certifications in Collaboration platforms proficiencies are a plus.
• Experience with agile development methodologies is desirable.
• Experience in supporting High Availability (HA) for collaboration Platforms.

Responsibilities

• Ensuring availability, performance, security, and scalability of collaboration platforms such as Google Workspace, Slack, Zoom and Dropbox.
• Develop and maintain custom scripts as and when needed to automate tasks.
• Manage and maintain APIs, GitHub and CI-CD Pipelines.
• Serve as POC for LiveOps to address service incidents and troubleshoot/triage as appropriate.
• Work with the core engineering team to address bugs and deploy services across different environments.
• Collaborate with infrastructure teams to scale for service capacity and traffic spikes of 20x normal load during T1 events.
• Create and maintain service health dashboards to monitor production systems.
• Implement alarms where there are gaps in service health monitoring.
• Maintaining and updating Dropbox Live SOP.
• Troubleshoot and resolve issues with collaboration platforms, identifying and implementing corrective actions as needed.

Company Information

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through Cigna (DPPO & DHMO options)
• Nationwide Vision provided through VSP
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program
• Employee Assistance Program
• Wellness Days
• 401k Plan
• Basic Life, Accidental Life, Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospit

Note: The salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent.