Coffee Specialist (Sur La Table) at CSC Generation

Albany, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 4 hours

Responsibilities

Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Lead engaging and informative coffee brewing demonstrations that showcase Sur La Table’s expertise and unique competitive edge offerings
Educate customers on a variety of brewing techniques, including pour-over, French Press, AeroPress, espresso, cold brew, and coffee art
Guide customers in selecting coffee beans based on flavor profiles, roast levels, and origin
Recommend appropriate coffee equipment and maintenance practices based on customer needs
Promote and sell coffee products, equipment, and accessories to customers
Assist the store in achieving revenue goals by driving customer engagement and conversion through education
Consistently meet or exceed culinary program goals by delivering exceptional classes that drive customer engagement and sales (measured by KPIs such as second-class sign-ups, retail culinary product sales, and guest feedback through Google reviews)
Partner with store leaders to ensure alignment between culinary programming and store priorities
Collaborate on merchandising strategies that highlight key tools and products featured in classes
Ensure compliance with food safety standards, local health codes, and sanitation regulations
Maintain a coffee-ready store environment, ensuring quality and consistency across all in-store brewing methods
Maintain accurate inventory levels, minimize shrink, and control supply and culinary expenses
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy
Model and ensure consistent adherence to all Sur La Table policies and standard operating procedures (SOPs)

Skills

Key technologies and capabilities for this role

coffee brewingproduct demonstrationscustomer servicesalespour-overFrench PressAeroPressespressocold brewcoffee art

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What salary or compensation does this role offer?

This information is not specified in the job description.

What skills or knowledge are required for the Coffee Specialist role?

Key skills include expertise in coffee brewing techniques such as pour-over, French Press, AeroPress, espresso, cold brew, and coffee art, knowledge of coffee beans by flavor profiles, roast levels, and origin, and ability to demonstrate coffee equipment.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, representing the brand by delivering memorable educational experiences, and collaborating as a team to inspire customer loyalty.

What makes a strong candidate for this Coffee Specialist position?

Strong candidates excel at customer engagement, product demonstrations, sales through education, and knowledge of coffee brewing and equipment to drive sales and meet KPIs like class sign-ups and guest feedback.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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