[Remote] Cloud Priority Support Engineer - Australia at Acronis

Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

Fluent English (both verbal and written, Upper Intermediate as minimum). Additional language is a plus
Network troubleshooting experience (Wireshark, tcpdump, iperf) and proficiency in deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers
Windows Server experience (know how to gather and analyze various Windows logs and dumps; application level troubleshooting with Procmon and Process Explorer)
Business applications experience (should be familiar with one or more of the following: MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, NTP servers)
Ability to describe the details on technical issues in all their complexity when needed
Great communication skills and customer focus, ability to prioritize and switch between a variety of time-sensitive issues
Passion for troubleshooting, ability to come up with efficient solutions for unordinary issues
Would be considered plus: 2+ years of work experience in an applicable industry and role; Linux experience; Awareness of Virtualization

Responsibilities

Work on resolving various technical incidents for the Company’s customers involving various software, networking and hardware environments
Responsible for building and maintaining strong relationships with customers able to thrive in the ever-changing work environment
Stay abreast of the latest changes, trends and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc.). Maintain deep knowledge of Company operations to support client requests effectively
Interact with various departments to analyze and resolve problems
Provide technical advice to junior staff members and review technical results, evaluations and analyses. Provide for the development of junior staff within the work group through mentoring and technical guidance
Develop documentation regarding installation, upgrades, support, and compatibility issues
Provide remote technical support for Acronis products, ensuring customers’ environments operate smoothly and securely
Partner with users to troubleshoot and resolve complex issues, guide them through diagnostics, and collaborate with internal teams to deliver timely, high-quality solutions

Skills

Key technologies and capabilities for this role

CloudStorageVirtualizationNetworkingTroubleshootingHardwareSoftware

Questions & Answers

Common questions about this position

What skills are required for the Cloud Priority Support Engineer role?

Required skills include fluent English (Upper Intermediate minimum), network troubleshooting experience with tools like Wireshark, tcpdump, iperf, proficiency in services like DHCP, DNS, VPNs, HTTP servers, Windows Server experience with log analysis and tools like Procmon, and familiarity with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, or Citrix XenApp.

Is this a remote position?

The role involves providing remote technical support for Acronis products.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of work environment or company culture can I expect at Acronis?

The role suits someone who enjoys collaborating with others, is a creative thinker, thrives in a fast-paced environment, and has strong communication and customer focus.

What makes a strong candidate for this Cloud Priority Support Engineer position?

Strong candidates have passion for troubleshooting, great communication skills, customer focus, ability to prioritize time-sensitive issues, and pluses like 2+ years experience, Linux knowledge, and virtualization awareness.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Medical, dental, &vision insurance plans

Life Insurance, STD and LTD policies

401(k) retirement plan and company match

Corporate rates and discounts

Competitive package

Flexible working hours

3+ weeks of PTO and 10 paid holidays

Smart casual dress code

Free snacks and drinks

Office social events

Risks

Emerging cybersecurity firms with lower costs may erode Acronis's market share.

Rapid AI-driven cyber threats require costly updates to Acronis's defenses.

Geopolitical risks may affect Acronis's expansion into new markets like Bangladesh.

Differentiation

Acronis integrates cybersecurity and data protection, addressing SAPAS challenges comprehensively.

The company uses AI-based antimalware and blockchain for advanced data authentication.

Acronis offers flexible deployment models for service providers and IT professionals.

Upsides

Growing demand for integrated cybersecurity solutions boosts Acronis's market potential.

Expansion of global cybersecurity market offers significant growth opportunities for Acronis.

Acronis's partnerships in sports highlight niche market opportunities.

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