Cloud Engineer

About the Role

Employment Type: Full time

SailPoint, the industry leader in Identity Security, is seeking an experienced Cloud Engineer to be responsible for providing support to critical internal infrastructure and applications. This is a professional level position and requires strong execution and analytical abilities. This position is expected to interact with Datacenter operations, Network, SaaS products, Security, and various groups within Information Technology. Candidate must have strong cloud infrastructure, networking, communication, and analytical skills. This position may need to travel internationally on occasion to our other offices. Come make your mark in a high energy environment at one of the most consistently highest rated “best places to work” in Austin over the past 10 years!

Responsibilities and Tasks

As a Cloud Engineer you are required to design and implement cloud solutions in a multi-cloud environment. You will be working closely with the other business units to ensure solutions are met or even exceeding business requirements. You will be expected to recommend, promote, and leverage IT standards to minimize complexity, adhere with compliance, and maximize security.

Specific responsibilities include (but not limited to):

• Plan, design, deploy, operate, and support all kinds of cloud-based infrastructure and solutions in GCP, Azure, and AWS (GCP experience preferred)
• Use script language and tools to automate resources provisioning, operational activities, tasks, and changes in the environment (Terraform, PowerShell, Bash, Python, Ansible, etc.)
• Responsible for the ongoing maintenance, security, and availability of several applications based on business requirements.
• Provide all the necessary assistance to the cloud servers (Win/Linux), including security configurations, patching, and troubleshooting.
• Continuously improve operations through monitoring, performance metrics, proactive actions, and automation
• Create all the necessary documentation for any changes in the environment or new technologies being introduced in the environment.
• Communicate highly technical information to both technical and non-technical personnel.
• Work with our solution architects to implement new technologies or system/infrastructure changes to improve performance, high availability, scalability, reliability, and resiliency.
• Ensure architectural consistency and provide technical direction through roadmap process, knowledge management, disaster recovery plan development, and testing.
• Able to build sophisticated solutions using hybrid cloud computing, networking, and storage technologies.
• Participate in incident and problem management.
• Participate in operational support escalations and project executions.
• Maintain OLA and SLA agreements with other Business Units.
• Support ISO and SOC compliance.
• Implement change requests and meet project deliverables within defined guidelines for assigned tasks.

Qualifications and Experience

• 3-5 years experienced Cloud Engineer in an enterprise environment.
• Strong technical knowledge of IaaS, PaaS, and SaaS.
• Practical experience in operating and managing Cloud platforms.
• CSP professional certifications as Solutions Architect, Infrastructure Administrator and/or similar are beneficial.
• Two or more years scripting/automation experience using Terraform, Jenkins, Perl, Python, PowerShell, etc. to develop GCP, Azure or AWS infrastructure as code.
• Good understanding of networking, firewalls, load balancers, and databases.
• Good technical knowledge in the below technologies:
  • Linux OS
  • Windows Servers OS
  • Active Directory and Entra ID (previously known as Azure AD)
  • Certificates
  • DNS
• Passion and accountability for which you will be responsible.
• Strong analytic, troubleshooting, and problem-solving skills.
• Strong communication skills (verbal, written, presentation and negotiation).
• Strong ability to self-learn new technologies.
• Self-motivated with the ability to work independently.
• Ability to work under pressure and with proj