Clinical Support Specialist at MediTelecare

Lancaster, New Hampshire, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Behavioral HealthIndustries

Requirements

Minimum High School Diploma
1+ year in a healthcare setting preferred, but not required
Medical Assistant or CNA certification a plus
Basic working knowledge of medical terminology
Experience in the use of online healthcare tools
Proficiency in Microsoft Office Suite – Outlook, Word, Excel
Ability to maintain full confidentiality and compliance with sensitive medical information, including HIPAA protected information and PHI
Commitment to providing platinum-level customer service and communication
Ability to embrace a company culture of caring and kindness
A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
A reliable home internet connection
A valid driver’s license and reliable mode of transportation
The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms; regularly required to stoop, bend, crouch; specific vision requirements include close-up corrected vision
Must be able to lift, push, pull up to 30 lbs. without restrictions
Ability to remain sedentary for long periods of time while working on administrative tasks
Flexibility to work up to 5 days per week onsite or a mix of remote and onsite, varying week to week

Responsibilities

Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
Providing technical support and assistance for telehealth visits to include room and equipment preparation
Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
Procurement of patient referral documents as needed
Acting as a liaison between the clinicians and the facility staff
Interacting with staff and/or family members as necessary
Maintaining responsibility for proper handling and cleaning of MTC Care equipment
Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software
Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit
Working closely with the clinician to assure that patient visits run smoothly and efficiently

Skills

Key technologies and capabilities for this role

EMREHRTelehealthBehavioral Health IntegrationPatient EducationTechnical SupportChart PreparationClinical Facilitation

Questions & Answers

Common questions about this position

Is this role fully remote or does it require onsite work?

The role requires flexibility and may require up to 5 days per week onsite or a mix of remote and onsite, varying week to week depending on team and business priorities.

What education and experience are required for the Clinical Support Specialist position?

A minimum High School Diploma is required, with 1+ year in a healthcare setting preferred but not required, and Medical Assistant or CNA certification is a plus.

What key skills are needed for this role?

Candidates need basic working knowledge of medical terminology, experience with online healthcare tools, proficiency in Microsoft Office Suite (Outlook, Word, Excel), ability to maintain confidentiality including HIPAA compliance, and commitment to platinum-level customer service.

What is the company culture like at MediTelecare?

The company embraces a culture of caring and kindness.

What makes a strong candidate for this position?

Strong candidates will have healthcare experience such as Medical Assistant or CNA certification, familiarity with medical terminology and EMR systems, proficiency in Microsoft Office, and a commitment to confidentiality, customer service, and a caring culture.

MediTelecare

Telehealth services for mental health care

About MediTelecare

MediTelecare provides behavioral and mental telehealth services specifically for residents in skilled nursing and assisted living facilities. The company connects these residents with a team of experienced clinicians, including psychologists, nurse practitioners, psychiatrists, and clinical social workers, through advanced televideo technology. This setup allows residents who may not have access to specialized care to receive the support they need from the comfort of their facilities. What sets MediTelecare apart from its competitors is its focus on the elderly population and the commitment of its clinicians to make a positive impact in their lives, all while working remotely. The goal of MediTelecare is to enhance the mental health and well-being of elderly residents by providing them with accessible and quality care.

Middletown, ConnecticutHeadquarters

1979Year Founded

M_AND_ACompany Stage

Consumer Software, HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from new telehealth startups may erode MediTelecare's market share.

Rapid AI advancements could outpace MediTelecare's current technology offerings.

Changes in Medicare reimbursement policies could impact MediTelecare's revenue model.

Differentiation

MediTelecare specializes in mental health services for rural nursing home residents.

The company offers a comprehensive range of psychological and cognitive evaluations.

MediTelecare connects residents to world-class clinicians via state-of-the-art televideo.

Upsides

Increased demand for telehealth services in rural areas boosts MediTelecare's market potential.

Growing acceptance of telemedicine in mental health care enhances service accessibility.

Expansion of Medicare coverage for telehealth services increases patient access and revenue.

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