Clinical Data Entry Operator, Tier 1

Position Overview

Natera is seeking a Clinical Data Entry Operator I to join the operations team. This position involves performing data entry according to standard operating procedures (SOP) with high efficiency and accuracy. This is a remote position.

• Hourly Rate: $18
• Schedule: Tuesday-Saturday, Day Shift 6:00 AM - 2:30 PM PST

Primary Responsibilities

• Perform data entry for a specific product and case type with high accuracy and efficiency.
• Quality control information provided in the Laboratory Information System (LIMS) to ensure proper accessioning.
• Accurately enter patient data into the Laboratory Inventory Management System (LIMS).
• Ensure that the information in LIMS is up-to-date.
• Verify that all provided paperwork belongs to the correct patient.
• Add clear notes and holds to identify and flag missing or discrepant information.
• Communicate electronically with various internal departments.
• Be available to work holidays if required to meet department Service Level Agreements (SLAs).
• Protect patient health information (PHI) at all times to ensure compliance with HIPAA and privacy policies.
• Maintain familiarity with standard operating procedures (SOP) and quality standards determined by the clinical laboratory.
• This role involves regular handling of PHI in both paper and electronic forms and requires access to various technologies to perform job duties.
• Complete training relating to HIPAA/PHI privacy, general policies, procedure compliance, and security within the first 30 days of hire.
• Maintain current status on all Natera training requirements.
• Perform other duties as assigned.

Qualifications

• High School diploma required.
• BS/BA degree (preferred).
• Previous computer experience is required.

Knowledge, Skills, and Abilities

• Flexibility in work time and shift as the schedule may be modified to meet operational requirements.
• Familiarity with Microsoft Office applications and Google Product Suite.
• Proficiency in numeric, oral, and written language applications.
• Good oral and written communication skills, including excellent knowledge of correct spelling, grammar, and punctuation.
• Typing speed of at least 45 words per minute with high accuracy.
• Ability to perform required duties with a high degree of accuracy and attention to detail.
• Strong organization skills with the ability to stay focused on assigned tasks.
• Ability to handle challenging circumstances and a results-oriented approach.
• Adaptability to change and a self-starter mentality.
• Demonstrated ability to work creatively amidst competing priorities to meet goals and objectives on time.
• Willingness to learn new tasks and a positive, service-oriented attitude with the ability to work well with others.
• Understanding of when and how to escalate issues appropriately.
• Effective critical thinking skills and the ability to use good judgment.
• Flexibility to work overtime.

Preferred Skills and Experience

• Experience with LIMS.
• Familiarity with medical terminology.
• Problem analysis and problem-solving skills.
• Data collection and maintenance experience.
• Previous industry experience.
• Previous data entry experience.

Company Information

Driven by the passion for elevating the science and utility of genetic testing, Natera is committed to helping families identify and manage genetic diseases. Natera is a rapidly-growing diagnostics company with proprietary bioinformatics and molecular technology for analyzing DNA. Our complex technology has been proven clinically and commercially in the prenatal testing space, and we are actively researching its applications in the liquid biopsy space for developing products with oncology applications. The Natera team consists of highly dedicated statisticians, geneticists, doctors, and laboratory scientists.