Clinical Care Navigator (EAP Onsite) at Spring Health

Atlanta, Georgia, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, HealthcareIndustries

Requirements

Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience
Ability to work onsite at two locations outside of Atlanta; Marietta and Roswell. Some local travel to alternate worksites may be required
EAP experience (CEAP preferred)
Experience working with diverse populations (bilingual preferred)
Knowledge of healthcare settings and community resources
Tech and computer savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks
Excellent written and verbal communication skills
Able to go above and beyond and to multi-task and context switch!

Responsibilities

Provide clinical support and essential EAP functions
Ensure a personalized approach and reduction of barriers to care through in-the-moment member support (sometimes including crisis intervention), psycho-education, triage, and referral
Collaborate with the Spring Health care support and clinical teams to assist members with creating a digital account, completing online screenings, and scheduling provider appointments
Document activities and support efforts to track and improve member progress in care
Direct members to Spring Health’s digital CBT program, employer benefits, and external community resources as appropriate to needs
Provide organizational support to facilitate response to worksite critical incidents and to support wellness initiatives around the de-stigmatization of mental healthcare
Conduct consultation and training to advise leadership and human resource teams on EAP referral processes in order to help improve work-related issues that may benefit from EAP support or case management
Participate in promotional activities and deliver wellness training in coordination with Spring Health’s customer support team
Complete required internal training and assignments and attend team meetings
Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards

Skills

Key technologies and capabilities for this role

Clinical SupportEAPCrisis InterventionPsycho-educationTriageReferralMental Health

Questions & Answers

Common questions about this position

What is the salary for the Clinical Care Navigator position?

This information is not specified in the job description.

Is this a remote position or does it require onsite work?

The role requires working onsite at customer worksites in Marietta, GA and Roswell, GA.

What key responsibilities are involved in this role?

Responsibilities include providing clinical support and EAP functions, in-the-moment member support like crisis intervention and triage, collaborating with teams for account setup and appointments, documenting activities, and conducting consultations and trainings.

What is Spring Health's mission and company focus?

Spring Health's mission is to eliminate every barrier to mental health by revolutionizing mental healthcare with Precision Mental Healthcare, delivering tailored care like therapy, coaching, and medication, and partnering with over 450 companies including Microsoft and Target.

What makes a strong candidate for this EAP Onsite Clinician role?

Strong candidates should have clinical expertise for support, crisis intervention, triage, and referrals, skills in collaboration with care teams, ability to document member progress, and experience in consultations, trainings, and maintaining confidentiality and compliance.

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

Risks

Increased competition from digital mental health platforms offering similar services at lower costs.

Rapid technological advancements may outpace Spring Health's current AI capabilities.

Potential data privacy concerns could impact user trust and compliance costs.

Differentiation

Spring Health uses Precision Mental Healthcare for personalized mental health solutions.

The company offers a comprehensive platform with digital support, therapy, and medication.

Spring Health is the first to earn nationwide third-party accreditation for clinical care.

Upsides

Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.

The company collaborates with major brands like Microsoft and Target.

Spring Health's Community Care solution addresses mental health equity and social determinants.

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