Clinical Care Navigator - After Hours at Lyra Health

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, Health TechnologyIndustries

Requirements

Candidates must possess a Master’s degree in clinical social work or an equivalent qualification, and hold an independent clinical license such as LCSW, LMFT, LPC, or LPCC. A minimum of two years of post-license experience is required, with experience in EAP or clinical call centers being preferred. Candidates without a state license to independently deliver mental health services will not be considered.

Responsibilities

The Clinical Care Navigator will manage crises, provide in-the-moment telephone support to clients with complex behavioral health issues, ensure client safety, and connect clients to high-quality, evidence-based providers and facilities exclusively through phone and email. They will also contribute to process improvements, provide feedback to internal teams, and critically evaluate the care model, adapting quickly to new protocols and embracing change within a fast-paced, growing company. This role focuses on making a significant impact on the lives of over 10 million members by improving access to life-changing mental health care.

Skills

Crisis Management

Behavioral Health

Client Safety

Care Coordination

Telephone Support

Email Communication

Time Management

Technology Platforms

Lyra Health

Digital mental health care services for employees

About Lyra Health

Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.

Burlingame, CaliforniaHeadquarters

2015Year Founded

$671.3MTotal Funding

SERIES_FCompany Stage

Social Impact, HealthcareIndustries

1,001-5,000Employees

Clinical Care Navigator - After Hours at Lyra Health

Requirements

Responsibilities

Skills

Lyra Health

About Lyra Health

Benefits

Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge

Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical

Financial rewards - Generous compensation, 401k, and equity options

Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays

Tech stipend - Monthly stipend to spend on technology needs

Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind

Risks

Increased competition from platforms like Ginger and Headspace Health.

Potential regulatory scrutiny over data privacy concerns with digital platforms.

Economic downturns may lead to reduced corporate spending on employee benefits.

Differentiation

Lyra Health offers a concierge member experience with personalized mental health care.

The company has a global network of 20,000 providers in over 200 countries.

Lyra's evidence-based approach results in 7x better outcomes than traditional plans.

Upsides

Lyra Health's partnerships with AT&T and CHA validate its market position.

The company has sustained a 26% reduction in healthcare costs over four years.

Lyra's expansion into teen mental health care addresses a growing market need.