Job Description: Clinical Account Executive (CAE) Support

Employment Type: Full-time

Position Overview

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time.

Responsibilities

• Work with the Clinical Account Executive (CAE) on plans for gaining and retaining new and existing clients.
• Collaborate and coordinate with all sales positions (VP, Sales, RSD’s, DSM’s, SAM’s, and GL’s) to ensure successful attainment of company goals and objectives.
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add-ons. These will include but not be limited to HRD, TO, DPYD, UGT1A1, PURist.
• Collaborate with Clinical Account Executives on upsell opportunities for various products.
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations.
• Identify and develop partnering opportunities between prospective oncology clients and Tempus.
• Promote and drive compliance with new web-based molecular information tools for all clients.
• Continually analyze the competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership.
• Monitor sales performance to ensure objectives are met.
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc.
• Embrace, embody, and represent the Tempus company culture at all times to external and internal constituents.
• Build and maintain relationships with physicians and office staff to drive clinical orders in the community.
• Build and maintain relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement.
• Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (e.g., 3x month per physician).
• Coordinate Medical Affairs report review with physicians after clinical orders.
• Manage Order Kit and literature replenishment at accounts.
• Identify and attend approved local conferences.
• Work with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients.

Preferred Skills

• Demonstrate the capacity to quickly learn relevant genomic and oncology information.
• Ability to work independently, communicate proactively, manage multiple projects, and prioritize daily tasks while managing critical deadlines.
• Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives.
• Excellent customer service skills and ability to connect with healthcare professionals.
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change.
• Strong administrative skills and sophistication to manage business in complex environments.
• Demonstrate Tempus’ Values by acting with integrity, respect, and trust.
• Travel throughout the territory as needed.

Education & Experience

• B.S. in biology, life science, business, or marketing.
• Bonus: Sales support experience in healthcare (preferably oncology or pathology) with a history of proven past performance, meeting or exceeding expectations, OR general clinical experience.

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We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.