Clinic Administrative Assistant at Fresenius Medical Care

Ewa Beach, Hawaii, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedicalIndustries

Requirements

Knowledge of office procedures
Proficient in Microsoft Office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Responsibilities

Answering telephone and routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times and monitor the reception and waiting areas
Distributing incoming mail
Obtain necessary signatures to ensure the efficient processing of admissions data in accordance with FMCNA policies and procedures
Ensure all aspects of patient confidentiality are maintained at all times
Maintain accurate records of hospitalization, patient travel, etc. to facilitate coordination of patient scheduling, ancillary testing, etc
Prepare medical records for facsimile or mail related to travel, transplant, disability and others
Organize travel for patients by contacting and providing requested medical records
Coordinate with transient patient paperwork
Coordinate transfer placements and confirmations along with Clinical Manager
Confirm admissions paperwork is completed and sent to designated department(s), such as billing, by collecting, faxing and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensure data entry has been completed for Crown Web related to ESRD 2728, ESRD 2746 and PART
Monthly insurance card scanning
Set up and maintain filing systems and basic databases as applicable
Complete forms and reports as required by the various company offices and outside vendors and agencies
Prepare purchase orders using the appropriate software application
Assist with department/facility accounts receivable and accounts payable functions and responsibilities as needed
Maintain inventory of the necessary office supplies
Assist in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc.)
Assist in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assist with month-end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings

Skills

Key technologies and capabilities for this role

Patient SchedulingMedical Records ManagementTelephone ReceptionPatient RegistrationHIPAA ComplianceAdministrative SupportFaxingScanningMail DistributionCustomer Service

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities of the Clinic Administrative Assistant?

Responsibilities include patient engagement and front desk duties like answering phones, greeting patients, and maintaining confidentiality; scheduling and registration tasks such as coordinating patient travel and admissions paperwork; and administrative duties like filing, inventory management, and assisting with accounts receivable/payable.

What skills are needed for this role?

The role requires administrative skills for clerical and secretarial duties, ability to maintain patient confidentiality, professional customer service for greeting patients and handling calls, and organizational skills for scheduling, record-keeping, and data entry.

What is the work environment like?

This is a clinical environment in outpatient or hospital facilities where you'll be the 'face' of the clinic, part of a cross-functional team supporting patient care for those with kidney disease, under general supervision following company policies.

What makes a strong candidate for this position?

Strong candidates have administrative experience in a clinical setting, excellent customer service skills for patient interaction, attention to detail for record-keeping and confidentiality, and the ability to handle multiple tasks like scheduling and data entry efficiently.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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