Clinic Administrative Assistant at Fresenius Medical Care

Wilmington, Delaware, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, MedicalIndustries

Requirements

Knowledge of office procedures
Proficient in Microsoft Office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time-management skills, with the ability to prioritize tasks
Customer service attitude

Responsibilities

Answering telephone and routing calls to the appropriate person
Professionally greeting all patients and guests
Maintaining a professional environment at all times and monitoring the reception and waiting areas
Distributing incoming mail
Obtaining necessary signatures to ensure efficient processing of admissions data in accordance with company policies and procedures
Ensuring all aspects of patient confidentiality are maintained at all times
Maintaining accurate records of hospitalization, patient travel, etc., to facilitate coordination of patient scheduling and ancillary testing
Preparing medical records for facsimile or mail related to travel, transplant, disability, and others
Organizing travel for patients by contacting and providing requested medical records
Coordinating transient patient paperwork
Coordinating transfer placements and confirmations along with Clinical Manager
Confirming admissions paperwork is completed and sent to designated departments (e.g., billing) by collecting, faxing, and scanning
Assisting with medical appointment referrals and scheduling
Assisting with transportation coordination and referrals
Ensuring data entry has been completed for Crown Web (related to ESRD 2728, ESRD 2746, and PART)
Monthly insurance card scanning
Setting up and maintaining filing systems and basic databases as applicable
Completing forms and reports as required by company offices and outside vendors/agencies
Preparing purchase orders using appropriate software
Assisting with department/facility accounts receivable and accounts payable functions
Maintaining inventory of necessary office supplies
Assisting in auditing records for ongoing compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc.)
Assisting in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assembling, filing, and maintaining patient medical records
Printing patient schedules and pulling patient charts daily
Arranging for package pickup and delivery
Assisting with month-end reporting requirements
Participating in collaboration sessions such as center/team huddles and staff meetings
Attending education and training sessions as appropriate and applying key learnings

Skills

Key technologies and capabilities for this role

Patient SchedulingReceptionTelephone HandlingMedical Records ManagementPatient RegistrationConfidentiality ComplianceMail DistributionFaxingScanningCustomer ServiceAdministrative SupportData Entry

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities of the Clinic Administrative Assistant?

Responsibilities include patient engagement and front desk duties like answering phones, greeting patients, and maintaining confidentiality; scheduling and registration tasks such as coordinating patient travel and admissions paperwork; and administrative duties like filing, inventory management, and assisting with accounts receivable/payable.

What skills are needed for this role?

The role requires administrative and secretarial skills, ability to maintain patient confidentiality, professional customer service for patient engagement, organizational skills for scheduling and records management, and basic data entry and office software proficiency.

What is the work environment like?

This is a clinical environment in outpatient or hospital facilities where you'll be the 'face' of the clinic, part of a cross-functional team supporting patient care for those with kidney disease, under general supervision following company policies.

What makes a strong candidate for this position?

A strong candidate has experience in clerical and secretarial duties, strong organizational skills for managing patient records and scheduling, excellent customer service for patient interactions, and attention to detail for compliance and confidentiality.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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