Clinic Administrative Assistant at Fresenius Medical Care

Petersburg, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical ClinicIndustries

Requirements

Knowledge of office procedures
Proficient in Microsoft Office applications
Ability to adapt to supporting software applications
Professional attitude and appearance
Solid written and verbal communication skills
Ability to be resourceful and proactive when issues arise
Strong organizational skills
Multitasking and time management skills

Responsibilities

Answering telephone and routing calls to the appropriate person
Professionally greet all patients and guests
Maintain a professional environment at all times and monitor reception and waiting areas
Distributing incoming mail
Obtain necessary signatures for efficient processing of admissions data in accordance with policies and procedures
Ensure all aspects of patient confidentiality are maintained at all times
Maintain accurate records of hospitalization, patient travel, etc., to facilitate coordination of patient scheduling and ancillary testing
Prepare medical records for facsimile or mail related to travel, transplant, disability, and others
Organize travel for patients by contacting and providing requested medical records
Coordinate transient patient paperwork
Coordinate transfer placements and confirmations with Clinical Manager
Confirm admissions paperwork is completed and sent to designated departments (e.g., billing) by collecting, faxing, and scanning
Assist with medical appointment referrals and scheduling
Assist with transportation coordination and referrals
Ensure data entry is completed for Crown Web (related to ESRD 2728, ESRD 2746, and PART)
Perform monthly insurance card scanning
Set up and maintain filing systems and basic databases as applicable
Complete forms and reports as required by company offices, vendors, and agencies
Prepare purchase orders using appropriate software
Assist with department/facility accounts receivable and accounts payable functions
Maintain inventory of necessary office supplies
Assist in auditing records for compliance with medical records standards (H&Ps, monthly physician progress notes, care plans, etc.)
Assist in the collection of Patient Demographic Information and Continuous Quality Improvement Data
Assemble, file, and maintain patient medical records
Print patient schedule and pull patient charts daily
Arrange for package pickup and delivery
Assist with month-end reporting requirements
Participate in collaboration sessions such as center/team huddles and staff meetings
Attend education and training sessions as appropriate and apply key learnings

Skills

Key technologies and capabilities for this role

Patient SchedulingFront Desk ReceptionTelephone AnsweringPatient RegistrationMedical Records ManagementMail DistributionPatient ConfidentialityCustomer Service

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The position includes full benefits, tuition reimbursement, internal growth opportunities, PTO, matching 401k, and employee discounts, with full training provided.

Is this a remote or onsite position?

This is an onsite, full-time position.

What are the main responsibilities or skills needed for this role?

Key responsibilities include patient engagement such as greeting patients, answering phones, and maintaining confidentiality; scheduling and registration tasks like coordinating patient travel and data entry; and administrative duties like filing, preparing reports, and handling accounts receivable/payable.

What is the company culture like at Fresenius Medical Care?

The company is listed as Newsweek's 'Most loved Workplaces' and emphasizes making a difference in patients' lives as part of a cross-functional team providing the best customer care in a professional clinical environment.

What makes a strong candidate for this Clinic Administrative Assistant role?

Strong candidates should have administrative skills for clerical duties in a clinical setting, the ability to professionally engage with patients and maintain confidentiality, and experience with scheduling, data entry, and office procedures, with full training provided.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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