Client Support Specialist - UK at Onbe

London, England, United Kingdom

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£31,664 – £33,330Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

Undergraduate degree preferred
1-3 years of experience on an account management or client support team/framework and/or an operations role with client interactions
Proficiency with Microsoft Excel

Responsibilities

Fields troubleshooting emails and calls from the client and responds to issues and inquiries
Ensures first-order health for new clients and/or programs
Pulls key reports, metrics, and data and conducts analysis for program success
Acts as a product expert and serves as an advocate for the client and Onbe
Works with Client Support Managers to prepare for Business Reviews and client meetings
Serves as a backup for processing orders, payments, invoices, and reissues
Participates in the annual client budgeting exercise and reviews numbers monthly
Collaborates on the integration of new programs for new and existing clients
Handles internal development projects as assigned

Skills

Microsoft Excel

Client Support

Account Management

Data Analysis

Troubleshooting

Reporting

Payments Processing

Program Management

Onbe

Digital payment solutions for businesses

About Onbe

Onbe specializes in digital payment solutions that enhance the payment experience beyond traditional currency transactions. The company provides a variety of customizable and secure payment options for businesses across multiple industries, including automotive, biotech, and telecom. Onbe's primary focus is on corporate disbursement solutions, which help companies efficiently and securely distribute funds to their recipients. Unlike many competitors, Onbe tailors its services to meet the specific needs of different sectors, allowing clients to create engaging payment experiences that drive growth and address market challenges. The goal of Onbe is to be a preferred payments partner, delivering value that extends beyond mere transactions and improving the overall experience for both businesses and their customers.

Buffalo Grove, IllinoisHeadquarters

1996Year Founded

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Risks

Emerging fintech startups increase competition in digital payments.

Regulatory risks in niche markets like recycling may impact operations.

Reliance on partnerships could pose challenges if partners face difficulties.

Differentiation

Onbe offers customizable digital payment solutions across diverse industries.

The platform enables instant digital disbursements, enhancing recipient satisfaction.

Onbe's partnerships expand its reach in niche markets like recycling and restaurant tips.

Upsides

Growing demand for digital payments boosts Onbe's market potential.

Partnerships with industry leaders enhance Onbe's service offerings.

Onbe's focus on instant payouts aligns with consumer preferences for speed and convenience.

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