Client Support Specialist - UK at Onbe

London, England, United Kingdom

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£31,664 – £33,330Compensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

Undergraduate degree preferred
1-3 years of experience on an account management or client support team/framework and/or an operations role with client interactions
Proficiency with Microsoft Excel

Responsibilities

Fields troubleshooting emails and calls from the client and responds to issues and inquiries
Ensures first-order health for new clients and/or programs
Pulls key reports, metrics, and data and conducts analysis for program success
Acts as a product expert and serves as an advocate for the client and Onbe
Works with Client Support Managers to prepare for Business Reviews and client meetings
Serves as a backup for processing orders, payments, invoices, and reissues
Participates in the annual client budgeting exercise and reviews numbers monthly
Collaborates on the integration of new programs for new and existing clients
Handles internal development projects as assigned

Skills

Key technologies and capabilities for this role

Microsoft ExcelClient SupportAccount ManagementData AnalysisTroubleshootingReportingPayments ProcessingProgram Management

Questions & Answers

Common questions about this position

What is the salary range for the Client Support Specialist role?

The base salary range is budgeted for £31,664 to £33,330, with eligibility for an annual bonus. The actual base salary offered depends on factors like qualifications, experience, skills, education, and market demand.

Is this a remote role, or do I need to come into the office?

This is a hybrid role that requires working onsite 2 days per week at the Chancery Lane office, with occasional travel possibly required.

What skills and experience are required for this position?

Candidates need 1-3 years of experience in account management, client support, or operations with client interactions, proficiency with Microsoft Excel, and an undergraduate degree is preferred.

What is the company culture like at Onbe?

Onbe fosters a culture of openness, ingenuity, diversity, and inclusion, where employees collaborate to innovate, celebrate differences, and contribute their unique perspectives to build solutions that benefit clients.

What makes a strong candidate for this Client Support Specialist role?

Strong candidates will have 1-3 years in account management, client support, or operations with client interactions, proficiency in Microsoft Excel, and preferably an undergraduate degree, along with the ability to build client relationships and act as product experts.

Onbe

Digital payment solutions for businesses

About Onbe

Onbe specializes in digital payment solutions that enhance the payment experience beyond traditional currency transactions. The company provides a variety of customizable and secure payment options for businesses across multiple industries, including automotive, biotech, and telecom. Onbe's primary focus is on corporate disbursement solutions, which help companies efficiently and securely distribute funds to their recipients. Unlike many competitors, Onbe tailors its services to meet the specific needs of different sectors, allowing clients to create engaging payment experiences that drive growth and address market challenges. The goal of Onbe is to be a preferred payments partner, delivering value that extends beyond mere transactions and improving the overall experience for both businesses and their customers.

Buffalo Grove, IllinoisHeadquarters

1996Year Founded

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Risks

Emerging fintech startups increase competition in digital payments.

Regulatory risks in niche markets like recycling may impact operations.

Reliance on partnerships could pose challenges if partners face difficulties.

Differentiation

Onbe offers customizable digital payment solutions across diverse industries.

The platform enables instant digital disbursements, enhancing recipient satisfaction.

Onbe's partnerships expand its reach in niche markets like recycling and restaurant tips.

Upsides

Growing demand for digital payments boosts Onbe's market potential.

Partnerships with industry leaders enhance Onbe's service offerings.

Onbe's focus on instant payouts aligns with consumer preferences for speed and convenience.

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