Ops Associate
AmbrookSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Veterinary Services, Healthcare TechnologyIndustries
Requirements
Candidates should have 2+ years of experience in client/customer support, ideally in an early-stage start-up environment, and familiarity with customer support tools/software. A plus is experience as a vet technician or in the animal healthcare industry.
Responsibilities
The Client Support Specialist will be one of the point-of-contacts for customer inquiries coming through various channels, troubleshoot and resolve first-line issues, coordinate escalated issues with relevant departments, facilitate call outs, proactively document rainy day scenarios, maintain Hubspot for documentation, and coordinate with Finance, data, and other departments on reconciliation and report generation.
Skills
Customer Support
Troubleshooting
Communication
Hubspot
Problem Resolution
Multichannel Support
Roo
Job matching platform for veterinary professionals
About Roo
Roo.vet is a job search platform tailored for veterinary professionals, connecting them with animal hospitals and clinics. It allows veterinarians and veterinary technicians to work shifts at various locations, helping them find the right job fit through real-world trials. This approach addresses the challenge of job matching in the veterinary industry, which is growing due to increased pet ownership. Roo.vet also provides resources for relief vets, ensuring they are informed about their responsibilities as independent contractors.
Key Metrics
San Francisco, CaliforniaHeadquarters
2018Year Founded
$16.1MTotal Funding
LATE_VCCompany Stage
Consulting, HealthcareIndustries
201-500Employees