[Remote] Client Success Partner - Mid Market at 360Learning

Paris, Ile-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaSIndustries

Requirements

First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
Experience delivering business reviews, managing warning situations, and onboarding clients
Previous experience in the SaaS B2B industry (a plus)
Keen interest in the digital industry, education, and e-learning
Ability to interpret data and identify trends
Excellent interpersonal and communication skills
Fluent French and excellent English proficiency (B2 minimum)

Responsibilities

Ensure contract renewals by coordinating technical, educational, and other resources
Ensure business impact of the 360Learning solution aligns with client objectives
Ensure renewal or signing of new contracts for accounts in your portfolio
Manage a portfolio of clients in high-touch and low-touch modes
Develop relationships with clients, including direct contact with top management
Master the product and company culture within one month
Familiarize with CSP team processes and tools within one month
Participate in customer meetings within one month
Take over a portfolio of existing customers within three months
Start new projects with prospects and clients within three months
Define learning transformation roadmaps with clients and identify needed resources within six months
Define retro-planning for initiatives and advocate for it within six months
Identify and document customer use-cases within six months
Work with Account Managers to identify new project opportunities within six months
Reduce churn by identifying at-risk customers and implementing remedial action plans within twelve months
Identify strong leaders within client teams within twelve months
Develop and share good business practices with the Client Success team within twelve months

Skills

Customer Success

Client Management

Contract Renewal

Business Reviews

Portfolio Management

Churn Reduction

Account Management

Project Management

Stakeholder Management

Learning Strategy

360Learning

Corporate learning platform for employee upskilling

About 360Learning

360Learning provides a learning platform designed for corporate environments, focusing on enhancing employee skills through collaboration and artificial intelligence. The platform allows in-house experts to become learning collaborators, enabling businesses to efficiently upskill their workforce. It automates mandatory training processes, reducing onboarding tasks and promoting community engagement within organizations. The platform also features one-on-one video coaching, which is especially useful for sales teams, and offers accessible training for frontline staff on any device. Unlike many competitors, 360Learning emphasizes a collaborative approach to learning and has been recognized for its effectiveness in the corporate learning technologies market. The company's goal is to facilitate continuous learning and development within organizations while ensuring high standards of data security and compliance with regulations like GDPR.

New York City, New YorkHeadquarters

2013Year Founded

$235.7MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Sick Leave

Paid Holidays

Flexible Work Hours

Remote Work Options

Parental Leave

Risks

Integration challenges with eLamp's technology could delay new feature rollouts.

Economic uncertainties may impact 360Learning's expansion plans in North America.

Reliance on key personnel like Chris Bondarenko poses risks if leadership changes occur.

Differentiation

360Learning offers a collaborative learning platform leveraging AI for personalized learning.

The platform integrates with Salesforce and HR systems to align training with business goals.

360Learning's iterative training framework allows for constant course improvement by peer feedback.

Upsides

360Learning's North American operations grew 65% year-on-year, showing strong market demand.

Acquisition of eLamp enhances 360Learning's capabilities in AI-powered skills-based learning.

Increased demand for AI-driven personalized learning experiences supports 360Learning's platform growth.

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