Client Success Manager
FiscalNoteSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Media & Publishing, Software & SaaS, Content ManagementIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: Not specified
Chartbeat, in partnership with Tubular and Lineup Systems, is expanding its ecosystem of insights for enterprise content creators. FatTail, a leading software solutions provider, is seeking a Client Success Manager to join their Revenue Operations team. This role focuses on building strong client relationships, driving platform adoption, and influencing product development. FatTail utilizes its flagship platform, AdBook+, to streamline the ad sales process for publishers worldwide. The company serves over 1,000 brands globally, including prominent media organizations. FatTail prides itself on a unique, high-touch client success model.
Requirements
- Not specified in the provided text.
Responsibilities
- Act as a consultant to clients, developing meaningful business relationships.
- Drive adoption and utilization of the FatTail platform (AdBook+).
- Stay informed about client needs and proactively offer solutions.
- Contribute to the development of new features and continuous improvement of services.
- Provide onboarding and post-launch support to clients.
- Maintain a deep understanding of the AdBook+ platform.
Company Information
- Company: FatTail (part of Chartbeat Inc.)
- Mission: To help content creators better connect with their audiences.
- Products: AdBook+ (ad sales workflow platform)
- Clients: Over 1,000 media brands in more than 70 countries (including The New York Times, BBC, ESPN, Gannett, Vox, BuzzFeed, Paramount, WB, Mediahuis, Hearst, McClatchy, and GQ).
- Values: Passionate, agile, and solutions-oriented; committed to an inclusive workplace and building a diverse team.
Application Instructions
- Not specified in the provided text.
Skills
Client Relationship Management
Platform Adoption
Customer Support
Product Development
Onboarding
Platform Knowledge
Chartbeat
Real-time analytics for digital publishers
About Chartbeat
Chartbeat provides real-time analytics specifically designed for digital publishers, including news organizations and magazines. Its platform allows clients to access data on how readers engage with their content, such as page views, scroll depth, and time spent on articles. This information helps publishers understand their audience better and make informed decisions to enhance reader engagement and loyalty. Unlike many competitors, Chartbeat focuses solely on the media and publishing sector, tailoring its services to meet the unique needs of content-driven websites. The company's goal is to empower publishers to optimize their content strategies and grow their audience through actionable insights.
New York City, New YorkHeadquarters
2009Year Founded
$38MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Consumer SoftwareIndustries
51-200Employees