Client Services Rep 2 - HCP Contracting at IQVIA

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, Medical DeviceIndustries

Requirements

Proficiency in MS-Office, Word, Excel, and Outlook
Strong PC technical skills in using Excel and Access
Good organizational skills and ability to meet deadlines in a time-sensitive environment
Ability to carry out analysis and information gathering to resolve routine problems
Detail-oriented with ability to handle multiple priorities while meeting strict deadlines
Excellent communication and interpersonal skills
Background in pharmaceutical compliance desirable but not mandatory
Bachelor’s degree or equivalent
Contracts Management or Reports Analyst experience is a plus
5 years or more related work experience
Amenable to work in McKinley Taguig (Hybrid)
Willing to work in graveyard shift
Comfort using technologies
Detailed process orientation
Superior communication skills
Experience with pharmaceutical compliance regulations helpful but not required
Experience with legal contract concepts helpful

Responsibilities

Develop contracts for HCPs using given templates after receiving system-generated requests
Communicate with HCPs regarding contracts, obtain signatures, and answer questions
Effectively communicate requests for required information (e.g., missing information, clarification, documentation)
Provide updates to team management on status of work and issues addressed
Ensure work delivered is of good quality
Adhere to various policies (e.g., confidentiality, sensitive communication, intellectual property)
Respond to client requests for customized reports
Reformats incoming files using Access, Excel, etc
Maintain the integrity and quality of files
Review client requirements with Client Service Reps to ensure clarity on each request
Identify data errors
Advise Client Service Reps in creating custom deliverables
Analyze errors and recovery methods for maintaining files

Skills

Key technologies and capabilities for this role

ExcelMicrosoft AccessMS WordMS OutlookHCP ContractingContract TemplatesCustomer ServiceData ReformattingFile IntegrityError Analysis

Questions & Answers

Common questions about this position

What is the work arrangement and location for this role?

The position is hybrid and requires working in McKinley Taguig. Candidates must be amenable to this setup.

What shift will I be working in this role?

The role requires willingness to work in the graveyard shift.

What skills are required for this Client Services Rep position?

Proficiency in MS Office (Word, Excel, Outlook) and Access is required, along with strong organizational skills, detail orientation, ability to meet deadlines, and excellent communication and interpersonal skills.

What experience is preferred for this job?

A Bachelor’s degree or equivalent is desired, along with 5+ years of related work experience. Contracts Management or Reports Analyst experience, and background in pharmaceutical compliance are pluses but not mandatory.

What makes a strong candidate for this Client Services Rep role?

Strong candidates have proficiency in Excel and Access, detailed process orientation, superior communication skills, and the ability to deliver accurate, timely work under strict deadlines in a time-sensitive environment.

IQVIA

Advanced analytics and clinical research services

About IQVIA

IQVIA provides advanced analytics, technology solutions, and clinical research services specifically for the life sciences industry. Their services utilize extensive data resources and technology to create connections within healthcare, allowing clients to gain insights that help speed up the development and marketing of new medical treatments. This process is facilitated by their IQVIA Connected Intelligence™ system, which offers quick and flexible insights. IQVIA stands out from competitors by focusing on patient privacy, employing various technologies to protect individual data. The company's goal is to enhance healthcare outcomes by supporting biotech, pharmaceutical, and medical device companies, as well as researchers and government agencies, in understanding diseases and advancing medical science.

Durham, North CarolinaHeadquarters

1998Year Founded

$3,526MTotal Funding

POST_IPO_EQUITYCompany Stage

Cybersecurity, Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Rapid advancement of cancer vaccines may disrupt traditional clinical research models.

Proliferation of disparate technological solutions causes technology overload in clinical trials.

Generative AI technologies face challenges in adoption due to data privacy concerns.

Differentiation

IQVIA leverages advanced analytics and big data for life sciences solutions.

The company offers privacy-enhancing technologies to protect individual patient data.

IQVIA's AI Assistant provides rapid, actionable insights for healthcare and life sciences.

Upsides

Increased adoption of decentralized clinical trials enhances patient-centric study designs.

AI-driven drug discovery accelerates identification of potential drug candidates.

Expansion of telemedicine facilitates remote patient monitoring and data collection.

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