Client Services Project Manager, Single Use Technology (Utah) at Thermo Fisher Scientific

Logan, Utah, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

NoVisa

Biotechnology, Life Sciences, Single Use TechnologyIndustries

Requirements

BS/BA with five years of biotechnology experience
Demonstrated ability in a customer facing environment
Working technical knowledge of the biotechnology industry
Basics of project management methodologies
Strong written and verbal communications skills
Strong interpersonal cross-functional team-based interaction skills
Detail orientation
Analytical skills
Planning skills
Problem-solving skills
Intellectually curious
Results oriented
Residency within the Logan, UT area (onsite position, no relocation assistance)

Responsibilities

Work closely with customers and Account Managers to accurately assemble requirements and secure business
Work with interfacing functions (Design, Packaging Engineering, Product Management, Accounting, Pricing, BioProduction PMO team members) to ensure timely and accurate processing of customer quotes and new inquiries
Ensure RFQs are met for all custom projects for given account assignments
Serve as the customer advocate throughout internal processes; troubleshoot, raise and resolve issues and risks jeopardizing customer commitments; communicate action plans and resolution to the customer in a timely manner
Implement SFDC data integrity standard methodologies
Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, and revenue goals
Run reports, analyze data, develop presentations, lead customer conference calls
Handle Bio-Process Xpress Requests
Maintain department pacing metrics
Change notification execution
Apply basic principles, concepts, practices, and standards of the BioProduction field to complete standard tasks and assignments; work under general direction using discretion, solve problems through research of multiple alternatives, build stable working relationships with internal and external contacts, and impact the immediate workgroup through accuracy of tasks and information provided

Skills

Project Management

Customer Relationship Management

Salesforce (SFDC)

Cross-functional Collaboration

RFQ Management

Risk Management

Quote Processing

BioProduction

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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