Job Description

Employment Type: Full-time Location Type: Remote Department: Customer Service Industry: Financial Services Function: Information Technology

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Position Overview

A successful candidate will be responsible for providing customer care, resolving moderate to complex problems, coordinating client requests, providing product training, managing product delivery and implementation, and conducting product demonstrations.

Responsibilities

• Provide customer care.
• Resolve moderate to complex problems related to:
  • Credentialing
  • Technical support
  • Billing
  • Account maintenance
  • Data issues
  • File research
  • Product descriptions
  • Pricing
  • Intranet access requests
  • Security and compliance regulations
• Coordinate client requests and service needs with appropriate internal departments to ensure client requirements are met.
• Provide product training to users to ensure our services are used most within our client environment.
• Manage the delivery and implementation of Experian products and services.
• Conduct product demonstrations to clients and potential clients.

Qualifications

• High School Diploma or Bachelor's degree in Business Administration or related fields.
• 2+ years of experience.
• Excellent English proficiency.
• Experience with Mainframe or Access.
• Intermediate Excel skills (ability to maintain complex spreadsheets).

Additional Information

Benefits:

• Medical, life, and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more.

Experian Culture & Values:

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering, and more. Experian's people-first approach is award-winning, including:

• World's Best Workplaces™ 2024 (Fortune Top 25)
• Great Place To Work™ in 24 countries
• Glassdoor Best Places to Work 2024

Learn more about Experian Life on social media or our Careers Site.

Equal Opportunity Employer:

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.