Client Service Support, Analyst/Associate at BlackRock

Budapest, Budapest, Hungary

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Asset Management, Financial ServicesIndustries

Requirements

1-3 years of experience in client service, operations, sales or portfolio management support
A passion for serving clients by being responsive and empathetic
A knack for breaking down inefficiencies and building things back up – but better
Strong interpersonal and relationship-building skills
Excellent written and oral communication skills, and comfort in working closely with clients and colleagues at all levels
Excellent attention to detail and analytical skills with a slant toward problem solving
A high degree of emotional ownership over your work
Strong planning and organizational skills with the ability to manage priorities to meet deadlines
Excellent working knowledge of MS Office, including Outlook, Word, Excel and PowerPoint
An interest in asset management and a desire to learn
BA/BS or equivalent
Audit experience - nice to have

Responsibilities

Ensure timely and accurate responses to high volume service activities for both internal and external clients
Evaluate processes and procedures for inefficiencies, make and implement recommendations for improvement
Be motivated to achieve or outperform on service-level agreements and client expectations
Embrace the use of technology and digital tools to deliver the highest level of service
Aim to achieve excellent results in client satisfaction surveys and work closely with other team members to achieve overall strategic business objectives
Build relationships and collaborate closely with internal partners to ensure a seamless delivery of service
Handle client concerns in a timely and sensitive manner and in accordance with internal procedures
Facilitate the diagnosis of complex client service issues, identify the source of service deficiencies and own their resolution

Skills

Key technologies and capabilities for this role

Client ServiceOperationsProcess ImprovementDigital ToolsIssue ResolutionRelationship ManagementSLA ManagementAsset Management

Questions & Answers

Common questions about this position

What experience is required for the Client Service Support Analyst/Associate role?

The role requires 1-3 years of experience in client service, operations, sales or portfolio management support, along with strong interpersonal skills, excellent communication, attention to detail, analytical and problem-solving abilities.

Where are the team members located for this role?

Team members span the globe with a presence in Edinburgh, Budapest, and Atlanta.

What benefits does BlackRock offer for this position?

Benefits include retirement investment and tools to build a sound financial future, access to education reimbursement, and comprehensive resources to support physical health.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the SI Desk role at BlackRock?

Strong candidates have 1-3 years of relevant experience, a passion for client service with responsiveness and empathy, problem-solving skills to improve processes, excellent communication, and an interest in asset management.

BlackRock

About BlackRock

New York City, New YorkHeadquarters

1988Year Founded

$78,647.7MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

Benefits

Health Insurance

Unlimited Paid Time Off

Mental Health Support

Wellness Program

401(k) Retirement Plan

Risks

FDIC scrutiny could lead to regulatory challenges for BlackRock.

Workforce reduction may indicate internal financial pressures or strategic shifts.

Involvement in Yangzijiang Shipbuilding exposes BlackRock to geopolitical risks.

Differentiation

BlackRock's Bitcoin ETF, IBIT, reached over $50 billion in assets quickly.

The firm is developing a layer-2 tokenized real-world asset platform on Ethereum.

BlackRock's partnership with Frax Finance enhances its stablecoin market presence.

Upsides

IBIT's success attracts a broader range of cryptocurrency investors.

The Ethereum platform positions BlackRock as a leader in blockchain financial services.

Partnership with Frax Finance enhances digital finance offerings and compliance.

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