Client Service Manager - Hong Kong at Acadian Asset Management

Hong Kong

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Asset Management, Investment ManagementIndustries

Requirements

3-5 years relevant industry experience
Direct sales/client-facing/business development experience (preferable but not essential)
Good knowledge of, and interest in, financial markets and investments
Strong communication and interpersonal skills, including good written English
Team player mentality
Positive, can-do attitude
Affable and likeable personality
Strong communication and interpersonal skills
High energy and positive learning attitude
Ability to use own initiative
Relevant client service experience (preferable)

Responsibilities

Perform all sales-support functions competently and effectively
Ensure self-discipline and high standards of client service with consistent & relevant follow-up and follow-through
Assist Sales Directors with sales pitches, client meetings and queries
Work closely with Marketing team to organise and host client events, and provide support to campaigns
Work with Client Service in Singapore and globally to coordinate efforts in supporting client needs
Collect data, coordinate and work closely with colleagues from various departments to complete client DDQs and RFPs
Assist with daily client email traffic, ensuring requests are managed efficiently and timely
Be well-versed in client account opening and maintenance procedures
Work with Legal, Compliance and Oversight officers on client onboarding
Work with Client Reporting to complete regular reports for clients
Upkeep the Salesforce database
Contribute to improvements in the working processes of the Sales team
Support Head of Hong Kong in basic office logistics and administration

Skills

Key technologies and capabilities for this role

Client ServiceSales SupportCommunication SkillsInterpersonal SkillsSales PitchesClient MeetingsEvent OrganizationRFPDDQClient OnboardingData Collection

Questions & Answers

Common questions about this position

What is the location for this Client Service Manager role?

The role is based in Hong Kong and reports to the Head of Sales, North Asia.

What experience level is required for this position?

The role requires 3-5 years of relevant industry experience.

What key skills are needed for this Client Service Manager job?

Candidates need strong communication and interpersonal skills, good knowledge of financial markets and investments, a team player mentality, and a positive, can-do attitude.

What is the company culture like at Jupiter?

Jupiter values team players with strong communication skills, high energy, a positive learning attitude, and the ability to take initiative, while fostering a diverse and inclusive workplace.

What makes a strong candidate for this role even if they don't meet every requirement?

A genuine interest to learn and excel is key, along with relevant client service experience; Jupiter encourages applications from those who don't meet every requirement but are interested in the role.

Acadian Asset Management

Global investment management using quantitative strategies

About Acadian Asset Management

Acadian Asset Management specializes in quantitative investment strategies, using mathematical models and data analysis to guide their investment decisions. They primarily serve institutional clients, such as pension funds and foundations, and focus on equities and other asset classes in both developed and emerging markets. Their systematic approach employs computer algorithms to analyze large amounts of financial data, helping to identify investment opportunities and manage risks effectively. This method aims to achieve higher returns compared to traditional investment strategies. Acadian generates revenue through management fees based on assets under management and performance fees linked to investment success. Additionally, they prioritize corporate social responsibility, engaging in community initiatives and promoting diversity, equity, and inclusion within their organization. Their goal is to deliver superior investment performance while positively impacting the community.

Boston, MassachusettsHeadquarters

1986Year Founded

VENTURE_UNKNOWNCompany Stage

Quantitative Finance, Financial ServicesIndustries

201-500Employees

Benefits

Hybrid Work Options

Professional Development Budget

Risks

Competition from firms like Two Sigma could erode Acadian's market share.

Passive investing trends threaten Acadian's active management model.

Regulatory scrutiny on algorithmic trading may impact Acadian's operations.

Differentiation

Acadian uses sophisticated analytical models for active stock selection.

Their proprietary database covers over 40,500 securities in 100+ markets.

Acadian offers customized investment management solutions for institutional clients.

Upsides

Increased interest in ESG investing aligns with Acadian's sustainability commitment.

AI-driven strategies enhance Acadian's quantitative model capabilities.

Growing demand for customized solutions benefits Acadian's tailored services.

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