Client Service Intern at Guidepoint

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

InternshipExperience Level

InternshipJob Type

UnknownVisa

Research, ConsultingIndustries

Requirements

Currently pursuing a Bachelor’s degree in Sydney
Ability to work at least 3 days a week (must be able to commit to a weekly fixed schedule i.e. Mon to Wed or Wed to Fri)
Must be fluent in English
Intellectual curiosity and desire to learn
Proactive, positive, creative and resourceful self-starter
Strong sense of responsibility and high level of integrity
Outstanding interpersonal, written and verbal communication skills
Ability to work in a fast-paced entrepreneurial environment and enjoys achieving goals
Effective time management skills with capability to multi-task under a tight deadline

Responsibilities

Work on tasks and projects assigned by the Project Managers
Data entry and updating the CRM database
Coordinate with vetted experts to organize phone consultations with the clients
Assist in recruiting top industry subject matter experts into the Guidepoint network by screening their suitability for specific projects
Perform ad-hoc industry research to identify topical trends or alternative outreach platforms, when necessary
Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint colleagues

Skills

Key technologies and capabilities for this role

CRMData EntryIndustry ResearchCommunication SkillsTime ManagementRecruiting

Questions & Answers

Common questions about this position

Is this internship paid, and what is the compensation?

This is a paid internship with a competitive hourly rate.

What is the work arrangement and location for this internship?

The role is based in the Sydney CBD office with a hybrid work arrangement, requiring at least 3 days a week in-office on a fixed weekly schedule.

What skills and qualifications are required for this internship?

Requirements include currently pursuing a Bachelor’s degree in Sydney, fluency in English, outstanding interpersonal and communication skills, effective time management, and the ability to thrive in a fast-paced environment.

What is the company culture like at Guidepoint?

Guidepoint offers a fast-paced start-up environment with ambitious and driven people, emphasizing teamwork, diversity, and an equitable welcoming community.

What makes a strong candidate for this Client Service Intern role?

Strong candidates are goal-oriented, organized, intellectually curious self-starters with strong communication skills, a proactive attitude, and the ability to multi-task in a fast-paced setting.

Guidepoint

Connects businesses with specialized advisors

About Guidepoint

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations and surveys, to meet their specific needs. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. What sets Guidepoint apart from competitors is its extensive network and the speed and quality of insights it provides, enabling clients to make informed decisions and navigate uncertainty effectively. The goal of Guidepoint is to be a trusted partner for businesses, helping them gain the intelligence needed to drive their decisions and growth.

New York City, New YorkHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.

Risks

Increased competition from emerging expert networks offering similar services at lower costs.

Rapid expansion into new markets may strain resources and lead to inefficiencies.

Reliance on a large network of advisors poses risk of inconsistent quality and compliance issues.

Differentiation

Guidepoint offers a vast network of over 1.5 million experts globally.

The company provides tailored research solutions across more than 150 industries.

Guidepoint's compliance platform ensures secure and appropriate client-to-Advisor interactions.

Upsides

Growing demand for expert networks in niche industries like renewable energy and biotechnology.

Expansion of remote work increases demand for digital expert network services.

Rising importance of ESG criteria boosts demand for expert insights in these areas.

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