Client Service Associate at RPS North America

Westlake, Texas, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Facilities Services, Business ServicesIndustries

Requirements

High School Diploma (or equivalent) required
1+ years prior work experience or transferable skills preferred
Strong verbal and written communication skills
Excellent customer service skills
PC skills with MS Office Suite experience (Excel/Outlook/Teams/SharePoint required)
Ability to handle multiple tasks simultaneously
Good organizational skills
Working knowledge of MFD (multi-function device) equipment
Knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions
Ability to work independently and complete projects
Ability to determine correct method and packing material as well as validate packing slips for accuracy
Knowledge and understanding of mailroom, shipping & receiving procedures a plus
Excellent organizational and time management skills
Analytical abilities and aptitude in problem-solving
Current knowledge of computer-based systems required for position functions
Ability to maintain professional appearance and attitude
Ability to adhere to all policies and procedures
Ability to work assigned work hours determined by manager
Physical demands: fine/gross motor skills, ability to grasp, lift/carry/move packages on wheeled cart (60 lbs capacity), lift 20-40 lbs or greater frequently, walk, bend, kneel, stand (approximately 100% of time)

Responsibilities

Provide 5-star customer service to all employees (in all forms of communication)
Receive inbound mail/packages, sort incoming mail, and input into chain of custody software
Manage outgoing mail/package transactions
Perform duties associated with shipping and receiving of materials
Notify employees upon receipt of inbound deliveries
Distribute mail/packages to company personnel
Act as point of contact for company personnel on mail/package inquiries
Perform daily key ops of convenience multi-function devices (ensure functionality, replenish toner/paper)
Submit work orders for certain requests
Maintain the Mail Center area in a neat and orderly fashion
Monitor level of mail and shipping supplies throughout the Austin Campus
Assist with copy/print orders and/or monitor copy/print equipment for functionality
Assist with daily data entry/label creation work
Proactively seek out additional work during downtime
Build professional relationships with customers and other teams
Maintain professionalism and composure when interacting with all employees
Determine what additional support is needed when handling sensitive inquiries
Provide reception or concierge (front of office) coverage as needed
Process inbound/outbound mail, distribute/deliver mail
Handle shipping and receiving of product and supplies to support onsite business service center
Replenish/organize/order office supplies (pens, paper, toner)
Ensure copy/print machines are functional and stocked
Serve as backup to front of office (reception/concierge)
Offer highest level of service to all client and SPS employees while maintaining professional image through prompt, courteous, efficient service

Skills

Excel

Data Entry

Shipping Labels

Customer Service

Mail Processing

Shipping and Receiving

Office Supplies Management

Copy Machines

Reception

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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