Client Retention Representative - Cleveland, OH at Energy Solutions

Cleveland, Ohio, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Sustainable EnergyIndustries

Requirements

Proven experience in customer service, account management, or a similar retention-focused role, preferably in the energy sector
Excellent communication and interpersonal skills
Strong analytical skills with the ability to interpret data and client feedback
Problem-solving attitude and a commitment to delivering exceptional customer experiences
Ability to work independently as well as part of a team
Creative approach to developing client retention strategies

Responsibilities

Proactively reach out to clients to assess satisfaction and gather feedback on our products and services
Engaging B2B sales with current and new customers
Handle inquiries and complaints effectively and professionally, ensuring swift resolution
Develop personalized retention strategies to encourage client renewals and upgrades
Coordinate with internal teams to relay client feedback and advocate for customer needs
Analyze client data and retention metrics to identify trends and suggest improvements
Participate in the development and execution of customer loyalty programs
Keep abreast of industry trends and best practices in customer retention

Skills

Key technologies and capabilities for this role

Customer ServiceAccount ManagementB2B SalesClient RetentionCommunicationAnalytical SkillsData AnalysisProblem-SolvingRelationship BuildingCustomer Feedback

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position in Cleveland, OH, with no remote work option.

What benefits are offered for this role?

Benefits include rapid advancement opportunities, professional sales training curriculum, paid training, and weekly pay.

What skills are required for the Client Retention Representative position?

Required skills include proven experience in customer service or account management, excellent communication and interpersonal skills, strong analytical skills, problem-solving attitude, ability to work independently and in a team, and a creative approach to retention strategies.

What growth opportunities are available in this role?

The position offers rapid advancement opportunities and professional sales training curriculum.

What makes a strong candidate for this Client Retention Representative role?

A strong candidate has proven experience in customer service or account management, preferably in the energy sector, along with excellent communication skills, strong analytical abilities, and a creative, problem-solving mindset.

Energy Solutions

Provides market-based energy and environmental solutions

About Energy Solutions

Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.

Oakland, CaliforniaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

Energy, Social ImpactIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Company Equity

Remote Work Options

Paid Sick Leave

Paid Holidays

Paid Vacation

Risks

Emerging startups with advanced technologies increase competition in the clean energy sector.

Potential regulatory changes could impact program offerings and require adjustments.

Rising costs of raw materials may affect pricing strategy and profit margins.

Differentiation

Over 25 years of experience in energy and environmental management solutions.

Strong partnerships with governments to establish quality standards for new technologies.

Focus on market-driven, scalable solutions for significant environmental impact.

Upsides

Increased demand for energy management due to smart grid technology adoption.

Opportunities in clean transportation and carbon management from green hydrogen rise.

Growing corporate sustainability commitments boost demand for energy efficiency services.

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