Customer Support Specialist
AffiniPaySalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Payments, Financial Services, TechnologyIndustries
Requirements
- Prior experience in a technical support role, preferably in Banking or Financial Services
- Exceptional analytical and problem-solving skills with demonstrated ability to think critically and resolve issues efficiently
- Client-centric mindset, passionate about providing top-notch service and enhancing the client experience
- Excellent verbal and written communication skills, capable of conveying complex information concisely
- High energy and drive: self-motivated with a strong sense of urgency and commitment to delivering results
- Collaborative mindset with demonstrated skills in relationship management across organizational boundaries, internally and externally
- Ability to work collaboratively within a team as well as independently, driven by self-initiative
- Proficiency in another European language (desirable but not essential)
- Appetite for learning: ability to grasp and understand information and systems quickly (must pass an exam after a 4-week induction training)
Responsibilities
- Act as a key point of contact, fully dedicated to addressing a wide range of client inquiries related to Visa services, systems, products, and policies
- Identify clients’ requirements and provide suitable solutions, escalating more complex or sensitive issues as appropriate
- Consistently meet agreed-upon standards of quality and efficiency, with a focus on enhancing client satisfaction
- Demonstrate good knowledge of all Visa products and policies to ensure high-quality client issue resolution and client satisfaction
- Communicate effectively both verbally and in writing
- Prepare and deliver presentations to clients, effectively representing Visa
Skills
Technical Support
Analytical Skills
Problem-Solving
Client Service
Communication
Presentations
Banking
Financial Services
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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