Client Relations Manager - Property / Community Manager Supervisor at SpectrumAi

San Antonio, Texas, United States

Apply Now

$65,000 – $75,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, HOAIndustries

Requirements

Proven record of accomplishment as an experienced team leader in a customer service environment
At least 6 years of solid leadership and management experience overseeing a team of 6 or more employees (ideally 10 or more)
Experience managing a demanding service product with deadlines and legal requirements
Willingness to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive, quality-oriented mindset with emphasis on deadlines, accuracy, superior customer service, proactive communication, and technical accuracy
Positive attitude and servant leadership style focused on developing and supporting others
Availability for full-time position exceeding 40 hours per week, Monday through Friday 8 a.m. to 5 p.m., with some evenings

Responsibilities

Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of 8-10 Community Managers and other staff to ensure consistent service product delivery
Provide staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors served and solve escalated challenges from homeowners
Work closely with the Division President on staff development, customer portfolio, and division direction
Manage daily activities, including determining specific Community Manager work assignments and reviewing employee activities for completeness, accuracy, and effectiveness
Attend frequent customer evening board meetings and conduct site drives to learn the properties served
Foster a supportive department culture emphasizing expertise, diligent problem-solving, and same-day response to all customer calls and correspondence
Provide relentless superior front-line customer service and guide the department to meet or exceed client expectations
Serve as an always-positive opinion-maker in the leadership team, believing in the good in people

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer ServiceTeam ManagementHOA ManagementCommunity ManagementFinancial ManagementVendor Management

Questions & Answers

Common questions about this position

What is the salary range for the Client Relations Manager position?

The salary is USD 65,000 - 75,000 per year.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need at least 6 years of solid leadership and management experience overseeing a team of 6 or more, a proven record in customer service, talent for team development and motivation, and traits like being competitive, quality-oriented, deadline-focused, and positive.

What is the company culture like for this team?

The culture emphasizes superior front-line customer service, a supportive department that expects expertise, diligent problem-solving, same-day responses to customer calls and correspondence, team development, and a servant attitude.

What makes a strong candidate for this Client Relations Manager role?

Strong candidates have 6+ years leading teams of 6+ in customer service environments, even from hospitality, retail, or restaurants, with a positive attitude, focus on deadlines, accuracy, proactive communication, and passion for great service; HOA experience is not required due to training provided.

SpectrumAi

Develops electronic health records for ABA therapy

About SpectrumAi

SpectrumAi develops innovative solutions for life-changing therapies, including Twyll, a next-generation electronic health record (EHR) modernizing Applied Behavior Analysis (ABA) therapy through transformative, data-driven tools. Twyll simplifies documentation and improves supervisor oversight with a modern interface, while Patterns ABA network analytics enables the transition to value-based contracting through objective data and analytics.

Los Angeles, CaliforniaHeadquarters

2021Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Mental Health Support

Remote Work Options

Flexible Work Hours

Unlimited Paid Time Off

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Competition from startups like Elemy, which raised $219M, poses a threat.

Scaling globally is challenging due to varying ABA therapy regulations.

Dependence on continuous funding may be unsustainable if market conditions change.

Differentiation

SpectrumAi focuses on modernizing ABA therapy with data-driven solutions.

The company collaborates with global clinical leaders in autism care.

SpectrumAi's Twyll and Patterns platforms enhance data capture and measurement in ABA therapy.

Upsides

Increased telehealth adoption enhances SpectrumAi's reach in delivering ABA therapy.

Growing interest in personalized medicine aligns with SpectrumAi's data-driven approach.

Rising demand for digital health in pediatric care expands SpectrumAi's market presence.

Land your dream remote job 3x faster with AI

Try Jobo Free