Client Operations Analyst with French at Nielsen

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Market Research, Data AnalyticsIndustries

Requirements

2+ years of experience working with corporate clients
Strong problem-solving and analytical skills, with the ability to understand client needs, interpret data, and translate insights into actionable solutions
Excellent communication skills, both written and verbal, with a client-centric mindset
Ability to work collaboratively across different teams and manage multiple projects effectively
Proactive attitude with a focus on continuous improvement and client satisfaction
Fluency in English & French

Responsibilities

Serve as the primary operational contact for clients, handling all operational concerns including requirement gathering, delivery timelines, data modifications, and quality issues
Effectively communicate with clients, coordinating calls and meetings as needed, in collaboration with the Customer Success and Sales Teams to ensure clear and accurate exchange of information
Collect client requirements, translate them into actionable internal work orders, set project timelines, and monitor progress through to successful delivery
Partner with various internal operations teams to troubleshoot and resolve client inquiries efficiently, ensuring a smooth and effective workflow
Ensure solutions are delivered to clients with precision, maintaining high standards of quality and meeting agreed-upon timelines
Identify opportunities to enhance client data, suggesting improvements or new approaches that lead to more robust, cost-effective, and enduring database production for NIQ
Coordinate with Business-as-Usual (BAU) teams on post-production and pre-delivery quality checks, guaranteeing the highest level of service for clients
Participate in and coordinate operational, quality review, and escalation meetings with internal teams, maintaining alignment with Customer Success and Sales teams to address any client concerns

Skills

Key technologies and capabilities for this role

Client EngagementRequirement GatheringProject CoordinationQuality AssuranceStakeholder CommunicationOperations CoordinationFrench

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

The role operates in a hybrid work system, requiring two days a week in the office and the remaining days from home.

What is the salary for this position?

This information is not specified in the job description.

What skills are required for the Client Operations Analyst role?

Required skills include 2+ years of experience working with corporate clients, strong problem-solving and analytical skills, excellent communication skills, ability to collaborate across teams and manage multiple projects, proactive attitude, and fluency in English and French.

What language skills are needed for this job?

Fluency in both English and French is required.

What makes a strong candidate for this position?

Strong candidates will have 2+ years of corporate client experience, excellent problem-solving and communication skills, the ability to collaborate across teams, a proactive mindset, and fluency in English and French.

Nielsen

Global measurement and data analytics provider

About Nielsen

Nielsen provides measurement and data analytics services to help businesses understand consumers and markets globally. The company operates through two main divisions: Nielsen Global Media, which offers reliable metrics for the media and advertising industries, and Nielsen Global Connect, which supplies consumer packaged goods manufacturers and retailers with actionable insights about the marketplace. Nielsen combines its proprietary data with other sources to give clients a comprehensive view of current trends and future opportunities. With a presence in over 100 countries, Nielsen aims to support companies in making informed decisions to drive innovation and growth.

Town of Clarkstown, New YorkHeadquarters

1963Year Founded

$45.1MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, ConsultingIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Risks

Competition from digital-native analytics firms threatens Nielsen's market share.

Privacy regulations may impact Nielsen's data collection capabilities.

Private equity acquisition could lead to strategic shifts misaligned with client needs.

Differentiation

Nielsen offers comprehensive cross-platform measurement solutions, including mobile media markets.

The Diverse Media Equity program elevates diverse-owned media companies' visibility.

Nielsen Impact Score evaluates marketing value of university athletic programs.

Upsides

Acquisition of Telephia enhances Nielsen's mobile media measurement capabilities.

Partnerships with P&G and NMSDC support diverse media representation.

Collaboration with TikTok improves digital audience measurement services.

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