Client Onboarding Associate at Interactive Brokers

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, BrokerageIndustries

Requirements

Bachelor’s degree preferred
2–3 years of experience in client service or financial services preferred; motivated recent graduates with degrees in Finance, Law, Accounting, or Information Systems will also be considered
Minimum of 2 years’ experience in brokerage or corporate banking preferred
Excellent written and verbal communication skills in English; proficiency in Cantonese or Mandarin is a plus
Demonstrated ability to handle client concerns with professionalism and diplomacy
Strong research, investigative, and problem-solving skills
Ability to manage multiple projects and firm initiatives simultaneously
Intermediate proficiency in MS Outlook, Word, and Excel
Capable of working independently and collaboratively while managing multiple responsibilities
Prior experience in financial services, exceptional attention to detail, and strong communication skills

Responsibilities

Respond to inquiries and concerns from retail and institutional clients via in-person meetings, phone, email, and online messaging
Research and resolve a wide range of client questions related to the account opening process
Manage multiple tasks with a strong emphasis on AML and KYC compliance while handling incoming client queries
Learn all aspects of the IBA brokerage platform and policies to offer compliant solutions that address client concerns
Collaborate with Legal & Compliance, Developers, and Project Managers to ensure adherence to regulatory requirements and internal procedures
Identify, analyze, and escalate complex issues as needed
Demonstrate excellent troubleshooting and problem-solving skills
Take personal responsibility for understanding client needs and delivering a high-value experience
Work efficiently and independently in a dynamic, fast-paced environment
Coordinate with New Accounts and Risk Assessment teams to evaluate financial crime risks

Skills

Key technologies and capabilities for this role

Client OnboardingCustomer ServiceFinancial ServicesCommunication SkillsAttention to DetailAccount OpeningEmail CommunicationPhone SupportIn-person Meetings

Questions & Answers

Common questions about this position

What experience is required for the Client Onboarding Associate role?

Candidates need 2–3 years of experience in client service or financial services, preferably, along with prior experience in financial services, exceptional attention to detail, and strong communication skills. A Bachelor’s degree is preferred.

Is this position remote or office-based?

The role is based at the Sydney office as part of the expanding Application Service Group within the New Accounts Department.

What does the work environment look like at Interactive Brokers?

The role involves working efficiently and independently in a dynamic, fast-paced environment as part of a multi-national team that delivers high-quality client service to sophisticated clients.

What is the salary for this Client Onboarding Associate position?

This information is not specified in the job description.

What makes a strong candidate for this role?

Strong candidates have prior financial services experience, exceptional attention to detail, strong communication skills, and the ability to manage multiple tasks with emphasis on AML and KYC compliance in a fast-paced environment.

Interactive Brokers

Online trading platform with low commissions

About Interactive Brokers

Interactive Brokers offers an online trading platform that provides access to a wide range of financial instruments, including stocks, options, futures, currencies, bonds, and funds. The platform is known for its low commissions and best execution practices, ensuring clients get the best prices for their trades. Unique features like fractional shares and the IMPACT app allow users to invest in high-value stocks affordably and align their investments with personal values. The goal of Interactive Brokers is to deliver a comprehensive and cost-effective trading experience for individual traders, investors, and financial advisors globally.

Greenwich, ConnecticutHeadquarters

1977Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive Pay with discretionary bonus packages which include company stock grants

Comprehensive Health Plans that include extensive Vision, Dental and Prescription coverage

Daily Lunch Allowance

401K Retirement Savings Plan (generous company match)

Wellness Incentives

Flexible Spending Accounts

Paid Personal Time and Sick Leave

Risks

Increased regulatory scrutiny may lead to stringent compliance requirements and potential fines.

AI tools may expose the company to data privacy and algorithmic trading risks.

Rapid growth in DARTs could strain infrastructure, risking service disruptions.

Differentiation

Interactive Brokers offers low commissions and financing rates, making trading affordable.

The platform provides direct market access to over 135 markets in 33 countries.

Innovative features like fractional shares and the IMPACT app attract diverse investors.

Upsides

AI tools in the Advisor Portal enhance decision-making for financial advisors.

IBKR Desktop 0.12 offers advanced features for options traders, boosting user engagement.

74% growth in DARTs and $576 billion in client equity indicate strong financial health.

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